CRM Operations Specialist

hace 3 semanas


Madrid, Madrid, España Na-Kd A tiempo completo

About the Role:


We are seeking a highly skilled and motivated individual to join our team as a CRM Operations Specialist. As a key player in shaping our CRM Channel, you will have the opportunity to drive customer communication and contribute to our dynamic growth.



Key Responsibilities:


Collaborate with our CRM Specialist to set the CRM strategy for campaign newsletters and app pushes.


Contribute to the CRM campaign plan on a yearly, weekly, and daily basis.


Present relevant KPIs regarding the CRM channel on a weekly to monthly basis (Newsletter and App Push).


Create and assign tasks to design and copywriting teams based on the weekly to monthly communication plan.


Work closely with design and copywriting teams to coordinate the newsletter and app push content.


Conduct A/B testing of email campaigns for continuous improvement, in collaboration with the CRM Specialist.


Support the CRM Specialist with customer segmentation strategy.


Assist the CRM Specialist in long-term projects such as Loyalty, Customer Experience, LVC, automation/flows, and communication planning.



Requirements:


Degree in marketing or communications.


One year of relevant work experience is advantageous.


Familiar with CRM and email marketing platforms.


Understanding of Customer Experience and/or Customer Care.


High level of attention to detail in preparations of newsletters.


Ability to successfully multitask and deliver high-quality work in a fast-paced environment.


Ability to work both independently and as part of a team.



About NA-KD:


Working for NA-KD is not just another step in your career. It is a leap into the unknown. We offer a global environment, personal and professional development, freedom to add value/make a difference, and a hybrid remote policy.



How to Apply:


To submit your application, please provide your full application in English, including your CV and responses to a few background questions. We encourage early applications as we follow a continuous selection process.



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