CRM Specialist

hace 4 semanas


Madrid, Madrid, España NA-KD A tiempo completo

About the Role:

We are seeking a highly motivated and detail-oriented CRM Specialist to join our team at NA-KD. As a key player in shaping our CRM Channel, you will have the opportunity to drive the customer journey and contribute to our dynamic growth.

Key Responsibilities:

  • Collaborate with the CRM Specialist to set the CRM strategy for campaign newsletters and app pushes.
  • Contribute to the CRM campaign plan on a yearly, weekly, and daily basis.
  • Present relevant KPIs regarding the CRM channel on a weekly to monthly basis (Newsletter and App Push).
  • Create and assign tasks to design and copywriting teams based on the weekly to monthly communication plan.
  • Work closely with design and copywriting teams to coordinate the newsletter and app push content.
  • Conduct A/B testing of email campaigns for continuous improvement, in collaboration with the CRM Specialist.
  • Support the CRM Specialist with customer segmentation strategy.
  • Assist the CRM Specialist in long-term projects such as Loyalty, Customer Experience, LVC, automation/flows, and communication planning.

Requirements:

  • Degree in marketing or communications.
  • One year of relevant work experience is advantageous.
  • Familiar with CRM and email marketing platforms.
  • Understanding of Customer Experience and/or Customer Care.
  • High level of attention to detail in preparations of newsletters.
  • Ability to successfully multitask and deliver high-quality work in a fast-paced environment.
  • Ability to work both independently and as part of a team.

About NA-KD:

At NA-KD, we are constantly evolving and improving. We are an equal-opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.


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