Senior CRM Specialist
hace 4 semanas
Job Description
The CRM Senior Specialist is a key role within our organization, responsible for supporting the Omnichannel Strategy – CRM area. This position involves coordinating business as usual activities and consolidating and evolving the CRM landscape. In addition to day-to-day CRM activities, this role focuses on contributing to the development of current and future technical/functional CRM capabilities to support business priorities and customer-centric approach.
Main Responsibilities:
- Responsible for data management and processing data change requests with customer data.
- Ensure data collection and accuracy across the CRM ecosystem.
- Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities.
- Participate in data revision and data cleanse initiatives.
- Collaborate in data analysis and data system extractions.
- Perform data processing to ensure its quality and consistency across different associated systems.
- Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements.
- Provide support to the business as required to ensure all CRM initiatives are implemented effectively/efficiently to achieve objectives.
- Understand segmentation models to effectively deliver personalized experiences at scale.
- Proactively match business needs with existing technology capability, by showcasing local/regional best practices with key stakeholders, encouraging adoption of core systems and harmonized process and highlighting value in a business context.
- Actively participate and support CRM team with the delivery of CRM system requests and analytics through recommendations, guidance, engagement with internal customers and taking responsibility for delivery of outputs, as required.
- Work collaboratively with internal business stakeholders to drive the use of CRM across departments supporting the business strategy.
- Focus on building a strong mindset to optimize the use of CRM and a good understanding of the system to effectively deliver on CRM business requirements.
- Active role in key strategic CRM projects, both local and regional.
- Support the implementation, running and improvement of other CRM features and modules.
- Play a lead role by reviewing business requirements, proposing solutions and raising change requests to the development teams and performing technical UAT.
- Represent local CRM team in regular regional/global meetings and interact effectively with regional/global teams.
Background & Experience:
- Bachelor's or Master's degree (Engineering, Marketing, Business, etc.) from accredited institution.
- Ideally 3 years experience in the pharmaceutical industry.
- Experience in CRM administration in Salesforce based solutions (preferably Veeva).
-
CRM Senior Specialist
hace 1 mes
Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completoJob DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, with a focus on processing data change requests and ensuring data accuracy across the CRM...
-
Crm Senior Specialist
hace 1 mes
Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob Description:The CRM Senior Specialist is a key role within the Omnichannel Strategy – CRM area, responsible for coordinating business-as-usual activities and consolidating and evolving the CRM landscape.This position requires a strong understanding of CRM administration in Salesforce-based solutions, preferably Veeva, and proficiency in Microsoft...
-
Senior Project Manager
hace 3 semanas
Madrid, Madrid, España Efficy Crm A tiempo completoAre you a seasoned project manager with a passion for CRM solutions? We're seeking a Senior Project Manager to join our team at Efficy Crm. As a key member of our project department, you will be responsible for negotiating project visions and profitability with customers, writing functional specifications, and leading technical teams to deliver successful...
-
Customer Experience Specialist
hace 1 semana
Madrid, Madrid, España Merck A tiempo completoAbout the RoleMerck is seeking a skilled Customer Experience Specialist to join our team as a CRM Senior Specialist. In this role, you will play a critical part in supporting our Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving our CRM landscape.
-
Crm Senior Specialist
hace 3 semanas
Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completoJob Summary: We are seeking a highly skilled Crm Senior Specialist to support our Omnichannel Strategy - CRM area. The successful candidate will be responsible for coordinating business as usual activities and consolidating and evolving the CRM landscape.Main Responsibilities:Manage data and process data change requests with customer dataEnsure data...
-
Crm Senior Specialist
hace 4 semanas
Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob Description:The CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, ensuring the coordination of business-as-usual activities and the consolidation and evolution of the CRM landscape.This position is focused on contributing to the development of current and future technical/functional CRM capabilities to...
-
Senior CRM Specialist
hace 1 mes
Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business as usual activities and consolidating and evolving the CRM landscape.This position requires contributing to shape and build current and future technical/functional CRM capabilities to support business priorities and...
-
Crm Senior Specialist
hace 4 semanas
Madrid, Madrid, España Merck A tiempo completoJob Description:The CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape.This role focuses on contributing to the development and implementation of current and future technical/functional CRM capabilities, aligning...
-
CRM Specialist
hace 4 semanas
Madrid, Madrid, España NA-KD A tiempo completoAbout the Role:We are seeking a highly motivated and detail-oriented CRM Specialist to join our team at NA-KD. As a key player in shaping our CRM Channel, you will have the opportunity to drive the customer journey and contribute to our dynamic growth.Key Responsibilities:Collaborate with the CRM Specialist to set the CRM strategy for campaign newsletters...
-
CRM Operations Specialist
hace 3 semanas
Madrid, Madrid, España Na-Kd A tiempo completoAbout the Role:We are seeking a highly skilled and motivated individual to join our team as a CRM Operations Specialist. As a key player in shaping our CRM Channel, you will have the opportunity to drive customer communication and contribute to our dynamic growth.Key Responsibilities:Collaborate with our CRM Specialist to set the CRM strategy for campaign...
-
Senior Specialist
hace 2 semanas
Madrid, Madrid, España Lenovo A tiempo completoAbout the RoleWe are Lenovo, a global technology powerhouse, seeking a highly skilled E Commerce & Retail CRM Senior Specialist to join our Mobile Business Group in EMEA. This is an exciting opportunity to contribute to our company's growth and success.Key ResponsibilitiesDevelop and execute CRM strategies across e Commerce and brand sites to boost...
-
CRM Specialist
hace 7 días
Madrid, Madrid, España Empresa Reconocida A tiempo completoEn la posición de CRM Specialist, trabajarás en el desarrollo y personalización de soluciones en Salesforce, Hubspot y otras plataformas de CRM.Especificaciones del trabajoImplementar y configurar integraciones con otras herramientas y plataformas externas.Gestionar y optimizar el rendimiento del CRM, garantizando implementaciones de alta...
-
Digital CRM Specialist
hace 6 días
Madrid, Madrid, España Publicis Groupe A tiempo completoCareer Opportunities at Publicis GroupeJob Title: Digital CRM SpecialistWe are looking for a skilled Digital CRM Specialist to join our team.This role involves managing end-to-end CRM campaigns, process control, and campaign development.The successful candidate will have a degree in Marketing or a related field and at least 3 years of experience in a CRM...
-
CRM Senior Specialist
hace 4 semanas
Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completoJob Description:The CRM Senior Specialist is a key role within the Omnichannel Strategy – CRM area, responsible for coordinating business-as-usual activities and consolidating the CRM landscape.This position requires a strong understanding of CRM compliance with Data Protection and Privacy Laws (GDPR) and the ability to effectively interact with various...
-
Crm Senior Strategist
hace 6 días
Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completoJob Description:The CRM Senior Specialist role is pivotal in supporting our Omnichannel Strategy – CRM area, focusing on business-as-usual activities and consolidating the CRM landscape. In addition to ongoing CRM tasks, this position contributes to shaping and building current and future technical/functional CRM capabilities that align with business...
-
CRM Campaign Senior Especialista
hace 3 semanas
Madrid, Madrid, España Addyou A tiempo completoDescripción del puesto CRM Campaign SeniorEn Addyou, estamos buscando un CRM Campaign Senior con experiencia en marketing digital para unirte a nuestro equipo de CRM. Como CRM Campaign Senior, serás responsable de implementar la estrategia de comunicación de CRM y colaborar con otros departamentos para entregar campañas de CRM de alta...
-
Senior Hubspot CRM Lead
hace 4 semanas
Madrid, Madrid, España Zerog - Ai In Aviation A tiempo completoJob Title: Senior Hubspot CRM LeadAbout the Role:We are seeking a highly motivated Hubspot CRM Specialist to join our growing team. In this role, you will be responsible for optimizing our Hubspot platform to support the success of our e-commerce SaaS product.Key Responsibilities:Hubspot Expertise: Possess a deep understanding of Hubspot CRM, including Sales...
-
HubSpot CRM Optimization Specialist
hace 1 mes
Madrid, Madrid, España Zerog - Ai In Aviation A tiempo completoHubSpot CRM Optimization SpecialistWe're seeking a highly motivated HubSpot CRM Specialist to join our team. As a key member of our e-commerce SaaS product team, you will be responsible for optimizing our HubSpot platform to support sales, marketing, and customer service success. Your expertise in HubSpot CRM, including Sales Hub, Marketing Hub, Service Hub,...
-
Senior CRM Leader
hace 4 semanas
Madrid, Madrid, España Easypark Group A tiempo completoJob Title: Senior CRM LeaderAbout the Role:We are seeking a Senior CRM Leader to join our Marketing Leadership team at Easypark Group. As a key player in shaping our marketing strategy, you will contribute to driving long-term growth and customer experience.Key Responsibilities:Develop and implement CRM strategy, vision, goals, and KPIs in line with business...
-
Desarrollador Senior de CRM On-Premise
hace 6 días
Madrid, Madrid, España Kapres Technology, S.L. A tiempo completoPerfil Técnico SeniorNecesitamos un perfil técnico senior con experiencia probada en Microsoft Dynamics CRM / .NET.Deberá tener conocimientos en:Desarrollo con Microsoft CRM 365 OnPremisePlugins, Workflows, BPF, Custom Action y Sdk CRMGestión de Seguridad y Entidades VirtualesConocimientos en TFS para gestión de fuentesConectividad de CRM con...