Customer Experience Advisor for Fintech Scale-up Project

hace 1 semana


Valencia, Valencia, España David Kennedy Recruitment A tiempo completo

Job Description

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We are working with a leading Outsourcing/BPO company to recruit a Customer Experience Specialist for their offices in Valencia, Spain. This is an exciting opportunity to take on more responsibility and design new projects.

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About the Role

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This full-time position involves supporting B2B customers over phone, email, and chat. You will communicate effectively to find solutions to customers' problems and work with colleagues to improve the customer experience.

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The ideal candidate will have a native level of German and fluent English, excellent communication skills, and an interest in innovation. You should be proactive and solution-oriented, able to think outside the box to find solutions for customers.

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Key Responsibilities

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  • ">
  • Support B2B customers through various channels.">
  • Communicate effectively to find solutions to customers' problems.">
  • Work with colleagues to improve the customer experience.">
  • Troubleshoot, innovate, and manage change.">
  • Use technology and AI integrations to enhance customer experience.">
  • Handle payment inquiries and flag customer queries.">
  • Improve business processes to enhance customer journey and satisfaction.">
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Requirements

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To succeed in this role, you should have:

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  • ">
  • A native level of German and fluent English.">
  • Excellent communication skills.">
  • An interest in innovation.">
  • Proactive and solution-oriented approach.">
  • Able to think outside the box.">
  • Technical background (an advantage).">
  • Proficient computer skills.">
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Benefits

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This role offers a competitive salary, including:

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  • ">
  • A base salary.">
  • Spanish and mindfulness classes.">
  • Great Friday evening drinks.">
  • Fitness bootcamps.">
  • An international working environment.">
  • A close-knit and start-up team.">
  • Free lunch and breakfast at the office.">
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About the Company

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We are David Kennedy Recruitment, a recruitment agency working with leading companies in the Outsourcing/BPO sector.

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Location

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Valencia, Spain.

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Estimated Salary Range

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$40,000 - $60,000 per year.



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