Helpdesk Support Specialist

hace 3 semanas


Madrid, Madrid, España Schiller International University A tiempo completo
About the Role

We are seeking a highly skilled Helpdesk Technician to join our team at Schiller International University. As a Helpdesk Technician, you will be responsible for providing technical support to our employees, faculty, and students, ensuring that our IT infrastructure runs smoothly and efficiently.

Key Responsibilities
  • Provide Level 1 and Level 2 technical support to staff, faculty, and students at our Madrid campus, as well as remote support to other campuses.
  • Manage and resolve incidents and requests through our ticketing platform, ensuring timely and effective responses.
  • Administer our applications and services, including user and permission management, and ensure seamless integration with Microsoft 365 and other platforms.
  • Perform onboarding and offboarding of staff, including the delivery and retrieval of IT equipment.
  • Manage and install technological equipment in classrooms and meeting rooms, ensuring proper functioning.
  • Document processes and procedures for applications and services.
  • Manage hardware and software inventory, ensuring it is up-to-date and accurately documented.
Requirements
  • Advanced degree in ASIR or computer science, or equivalent experience.
  • Proven experience as a Helpdesk Technician, Systems Administrator, or similar role.
  • Experience working with Microsoft Azure environments and Microsoft Intune deployments.
  • Knowledge of platforms such as Zoho, Anthology, Blackboard, and Jira.
  • Excellent communication and problem-solving skills.
  • Native English speaker or proficiency level of English competency.
  • Native Spanish speaker or proficiency level of Spanish competency.

https://schiller-international-university.jobs.personio.com


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