Helpdesk Technician
hace 1 mes
Job Summary
We are seeking a highly skilled Helpdesk Technician to join our team at Schiller International University. As a Helpdesk Technician, you will be responsible for providing L1 and L2 IT support to employees, faculty, and students at our Madrid campus, as well as remote L2 support for our Heidelberg, Paris, and Tampa campuses when their L1 teams are unable to resolve an issue.
Key Responsibilities
* Provide L1 and L2 Helpdesk support at the Madrid campus, and L2 support for other campuses, for staff, faculty, and students.
* Resolve incidents and manage requests through a ticketing platform, ensuring efficient responses and solutions.
* Administer the university's applications and services, including user and permission management.
* Keep the digital signage on the televisions at the Madrid campus updated using the Sony TEOS application.
* Administer the rack at the Madrid campus and periodically review the campus network to ensure optimal cabling and technology configurations.
* Perform onboarding and offboarding of staff, including the delivery and retrieval of IT equipment.
* Manage and install the technological equipment in the classrooms and meeting rooms at the Madrid campus, periodically checking their proper functioning.
* Document each process implemented in applications and services, for example, how to register a new user in Active Directory and assign the necessary groups to obtain the corresponding licenses.
* Manage the hardware and software inventory, ensuring it is always up to date, both in terms of stock and items already distributed.
* Report to the manager with weekly data regarding open IT tickets, needs, and improvements.
* Provide support in the organization and execution of events when necessary.
* Provide basic training to users on the use of equipment and applications.
Requirements
* Advanced degree in ASIR (Administration of Networked Computer Systems) or university degree in computer science.
* Proven experience of at least 1 year working as a Helpdesk Technician, Systems and Network Administrator, or similar role.
* Experience working in Microsoft Azure environments and with Microsoft Intune deployments is required.
* Knowledge of platforms such as Zoho, Anthology, Blackboard, and Jira will be valued.
* Event experience will be valued.
* Either native English speaker or proficiency level of English competency.
* Either native Spanish speaker or proficiency level of Spanish competency.
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