Senior Helpdesk Technician

hace 5 meses

Madrid, España Auctane Careers A tiempo completo

**About us**

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

**Our values**

**About the role**

You'll find:

- Business communication platforms: Slack & Zoom
- GSuite
- Network office management - WiFi & Switching on Meraki equipment
- VoIP on Zoom
- CCTV
- Atlassian (Jira / Confluence)
- Okta administration
- VPN with Sophos
- MDM (Kandji and Intune)
- Equipment management (configuration and logistics)
- ...and last but not least, you'll have the chance of working in a multi OS environment: Windows & Mac

**What will you be doing?**IT Support**
- Work SLA driven tickets via Jira Service Management ticketing system
- Serve as the first point of contact for internal customers seeking technical assistance
- Drive customer satisfaction and deliver outstanding end user support.
- Manage, prioritize, and resolve help desk tickets, maintaining a high bar for response and resolution times
- Follow-up and update internal customer status and information in a prompt manner
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unsolved issues to the next level of support personnel

**Office Management**
- Assist in maintaining an accurate inventory of all equipment and license assignments
- Identify and suggest possible improvements to procedures
- Onboarding and offboarding of users
- Undertake facility-related tasks and take co-ownership of the relationship with the service team of the building.
- Work in a team and effectively interact with others

**What are we looking for?**
- Proven experience as a help desk technician support role of at least 3-4 years in a similar position.
- Experience using a helpdesk system. (E.g. Zendesk, Jira)
- Good working knowledge of Mac and PC environments.
- Experience with single sign-on and MDM solutions
- Basic networking knowledge would be an advantage Analytical by nature and enjoys troubleshooting and solving complex problems.
- Ability to quickly adapt and learn with mínimal oversight.
- Excellent internal customer service, communication, and coordination.
- Previous experience in similar roles or have proven strong technical skills.
- Constantly striving for automation and efficiency
- Ability to balance multiple competing priorities in a fast-paced environment
- Comfortable working with multiple teams and balancing their needs
- Excellent English communication skills - verbal and written
- Some tasks may be related to a facilities role so need to be flexible in assisting

**What will make you stand out?**
- Previous experience in a similar start-up environment.
- Multinational experience

**What do we offer?**
- **Clear and transparent compensation plan.** The salary range for this role is up to 30,000 € depending on experience. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.
- **99% discount on your personal shipment orders via Packlink.pro**:

- **Up to 150 USD/year to match your NGO donations** We are happy to support your initiatives by duplicating the amount donated.
- **Volunteer day.** You can take 1 day off per year to participate in volunteering activities We will love to see some pictures in our slack
- **Referral Fee** We need your support in hiring top-class talent We offer a referral bonus of 1k-3K, depending on the complexity of the role and the hiring process.
- ️ **Great work-life balance** We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time
- **An inclusive and upbeat work environment** Leave your suit behind... we're a t-shirt and converse kind of place More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
- **A cross-

  • Helpdesk Technician

    hace 1 mes

    Madrid, Madrid, España Schiller International University A tiempo completo

    Job SummaryWe are seeking a highly skilled Helpdesk Technician to join our team at Schiller International University. As a Helpdesk Technician, you will be responsible for providing L1 and L2 IT support to employees, faculty, and students at our Madrid campus, as well as remote L2 support for our Heidelberg, Paris, and Tampa campuses when their L1 teams are...

  • Helpdesk Technician

    hace 1 mes

    Madrid, España Schiller International University A tiempo completo

    .Your missionWe are looking for a Helpdesk Technician to provide L1 and L2 IT support to employees, faculty, and students at the Madrid campus of Schiller International University. Additionally, this role will include remote L2 support for the Heidelberg, Paris, and Tampa campuses when their L1 teams are unable to resolve an issue.The candidate will be...

  • Helpdesk Technician

    hace 1 semana

    Madrid, España Schiller International University A tiempo completo

    We are looking for a Helpdesk Technician to provide L1 and L2 IT support to employees, faculty, and students at the Madrid campus of Schiller International University. Additionally, this role will include remote L2 support for the Heidelberg, Paris, and Tampa campuses when their L1 teams are unable to esolve an issue.The candidate will be responsible for...

  • Helpdesk Technician

    hace 1 mes

    Madrid, España Schiller International University A tiempo completo

    **Your mission**: We are looking for a Helpdesk Technician to provide L1 and L2 IT support to employees, faculty, and students at the Madrid campus of Schiller International University. Additionally, this role will include remote L2 support for the Heidelberg, Paris, and Tampa campuses when their L1 teams are unable to esolve an issue. **Your profile**: -...

  • Helpdesk Technician

    hace 2 días

    Madrid, España Archard Talent Limited A tiempo completo

    Customer Support / Service Desk / Helpdesk Technician Join our client's Helpdesk team as a Customer Support Technician and play a pivotal role in maintaining their commitment to exceptional customer service.In this role, youll leverage your technical expertise to manage faults and resolve remote cases efficiently.With opportunities for career advancement,...

  • Helpdesk Technician

    hace 2 días

    Madrid, España Archard Talent Limited A tiempo completo

    Customer Support / Service Desk / Helpdesk Technician Join our client's Helpdesk team as a Customer Support Technician and play a pivotal role in maintaining their commitment to exceptional customer service. In this role, youll leverage your technical expertise to manage faults and resolve remote cases efficiently. With opportunities for career advancement,...

  • Helpdesk Technician

    hace 1 mes

    Madrid, España Schiller International University A tiempo completo

    Your missionWe are looking for a Helpdesk Technician to provide L1 and L2 IT support to employees, faculty, and students at the Madrid campus of Schiller International University. Additionally, this role will include remote L2 support for the Heidelberg, Paris, and Tampa campuses when their L1 teams are unable to resolve an issue.The candidate will be...

  • IT Helpdesk/workplace Technician

    hace 6 meses

    Madrid, España CSA Associats A tiempo completo

    Buscamos un/una IT Helpdesk/Workplace Technician para incorporar en el equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid. Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos. También te encargarás de la configuración y...

  • Helpdesk Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Schiller International University A tiempo completo

    About the RoleWe are seeking a highly skilled Helpdesk Technician to join our team at Schiller International University. As a Helpdesk Technician, you will be responsible for providing technical support to our employees, faculty, and students, ensuring that our IT infrastructure runs smoothly and efficiently.Key ResponsibilitiesProvide Level 1 and Level 2...

  • It Helpdesk/Workplace Technician

    hace 5 meses

    Madrid, España Csa Associats A tiempo completo

    Buscamos un/una IT Helpdesk/Workplace Technician para incorporar en el equipo de Workplace de uno de nuestros clientes ubicado en el centro de Madrid.Serás encargado/a de identificar, registrar e intentar resolver incidencias o peticiones de un cliente internacional siguiendo los protocolos definidos.También te encargarás de la configuración y...

  • Helpdesk Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Schiller International University A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Technician to provide top-notch IT support to our employees, faculty, and students at the Madrid campus of Schiller International University.This role involves providing L1 and L2 IT support, managing various platforms, hardware, and network used by the university, and ensuring our IT infrastructure runs...

  • Senior Helpdesk Technician

    hace 6 meses

    Madrid, España Packlink Careers A tiempo completo

    **About us**: Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate. Getting products into the hands of customers quickly and affordably is a challenge for most. At Auctane, we serve and champion these merchants every day. Our software stack solves shipping and logistics...

  • Senior Helpdesk Technician

    hace 5 meses

    Madrid, España Packlink Careers A tiempo completo

    **About us** At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and...

  • Senior Panel Technician

    hace 4 semanas

    Madrid, Madrid, España Fmg Repair Services Limited A tiempo completo

    Job Title: Senior Panel TechnicianLocation: Flexible hours, Monday to Friday, with occasional Saturday morningsJob Type: Full-timeAbout the Role:We are seeking a highly skilled Senior Panel Technician to join our team at FMG Repair Services Limited. As a Senior Panel Technician, you will be responsible for supporting our team of technicians, signing off...

  • Helpdesk Support Specialist

    hace 1 mes

    Madrid, Madrid, España Schiller International University A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Helpdesk Technician to join our team at Schiller International University. As a Helpdesk Technician, you will be responsible for providing technical support to employees, faculty, and students across our international campuses.Key ResponsibilitiesProvide L1 and L2 technical support to staff,...

  • Senior Panel Technician

    hace 1 mes

    Madrid, Madrid, España Fmg Repair Services Limited A tiempo completo

    Unlock Your Potential as a Senior Panel TechnicianAre you a skilled Panel Beater looking to take your career to the next level? We have an exciting opportunity for a Senior Panel Technician to join our team at FMG Repair Services Limited in Trafford Park.Key Responsibilities:Lead a team of technicians in the repair of damaged vehicles to BSi and Thatcham...

  • Senior Laboratory Technician

    hace 1 mes

    Madrid, Madrid, España Germans Trias i Pujol Research Institute (IGTP) A tiempo completo

    Job Title: Senior Laboratory TechnicianWe are seeking a highly skilled Senior Laboratory Technician to join our team at the Germans Trias i Pujol Research Institute (IGTP). The successful candidate will be responsible for coordinating sample collection and assessing biomarkers in biological samples to improve the quality of liver and survival of children...

  • Senior Panel Technician

    hace 1 mes

    Madrid, Madrid, España Zigup Plc A tiempo completo

    Are you a skilled Panel Technician looking for a new challenge? We have an exciting opportunity for a Senior Panel Technician to join our team at Zigup Plc's busy workshop in Trafford Park.This is a senior position to support the team of technicians, to sign off insurance repair work to BSi and Thatcham standards. You will be responsible for leading the team...

  • Operations Technician

    hace 2 semanas

    Madrid, España Somma A tiempo completo

    .The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed of an interdisciplinary, motivated and creative scientific team supported by a flexible and efficient administration and by high-end and innovative...

  • Senior Panel Technician

    hace 4 semanas

    Madrid, Madrid, España Zigup Plc A tiempo completo

    Senior Panel Technician OpportunityWe are seeking a highly skilled Senior Panel Technician to join our team at Zigup Plc. As a key member of our Bodyshop Repair team, you will be responsible for delivering exceptional repair work to our customers.Key Responsibilities:Lead a team of technicians to deliver high-quality repair workEnsure all repairs meet BSi...