Helpdesk Support Specialist
hace 2 semanas
Job Summary
We are seeking a skilled Helpdesk Technician to provide top-notch IT support to our employees, faculty, and students at the Madrid campus of Schiller International University.
This role involves providing L1 and L2 IT support, managing various platforms, hardware, and network used by the university, and ensuring our IT infrastructure runs smoothly.
Key Responsibilities
- Provide L1 and L2 Helpdesk support at the Madrid campus and L2 support for other campuses
- Resolve incidents and manage requests through a ticketing platform
- Administer the university's applications and services, including user and permission management
- Keep the digital signage on the televisions at the Madrid campus updated
- Perform onboarding and offboarding of staff, including the delivery and retrieval of IT equipment
- Manage and install the technological equipment in the classrooms and meeting rooms at the Madrid campus
- Document each process implemented in applications and services
- Manage the hardware and software inventory
- Report to the manager with weekly data regarding open IT tickets, needs, and improvements
Requirements
- Advanced degree in ASIR (Administration of Networked Computer Systems) or university degree in computer science
- Proven experience of at least 1 year working as a Helpdesk Technician, Systems and Network Administrator, or similar role
- Experience working in Microsoft Azure environments and with Microsoft Intune deployments
- Knowledge of platforms such as Zoho, Anthology, Blackboard, and Jira
- Excellent communication skills and a positive attitude
About Us
Schiller International University is a global institution with a strong commitment to experiential learning and international education.
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