User Support Specialist

hace 4 semanas


Madrid, Madrid, España Essp A tiempo completo

ESSP is a dynamic company that provides safety-critical services in the European Union Aviation Safety Agency (EASA) certified environment. We are seeking a User Support Specialist to join our team and work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance.

The successful candidate will be responsible for:

  • Managing user registrations and answering questions and trouble tickets
  • Maintaining helpdesk documentation and procedures
  • Contributing to user support processes and policies
  • Coordinating with the Front desk for H24 helpdesk services
  • Monitoring and reporting helpdesk activities

The ideal candidate will have strong communication skills, good autonomy and initiative, and experience in user interfaces and reporting. They will also have a good knowledge of GNSS and EGNOS services and applications.

Language: English (C1) - CEFR and Spanish (desirable). Engineering degree or equivalent. Experience of at least 1 year in the satellite navigation domain or relevant application market segment.

ESSP is committed to cultural diversity, gender equality, and the employment of disabled workers.



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