User Support Specialist – F/M

hace 3 días

Madrid, Madrid, España ESSP SAS A tiempo completo

Job Summary
ESSP SAS is seeking a highly skilled User Support Specialist to join our team. As a User Support Specialist, you will be responsible for providing exceptional support to our users, ensuring their needs are met and issues are resolved in a timely manner.

Main Responsibilities
• Manage user registrations and troubleshoot issues
• Provide technical support and answer user inquiries
• Maintain helpdesk documentation and procedures
• Contribute to user support processes and policies
• Collaborate with the front desk for 24/7 helpdesk services
• Monitor and report helpdesk activity

EGNOS Helpdesk Ticketing Tool Evolution and Maintenance
• Maintain tool manuals, configuration, and basic administration
• Interface with the IT department and external providers for administration, evolutions, and upgrades
• Elaborate and publish monthly performance reports
• Maintain user notifications (EGNOS Degradations Notifications and Communications Templates) baseline
• Contribute to different EGNOS communication plans and publish customized service performance reporting to users
• Elaborate planned SIS outages and planned EGNOS degradations notifications

Requirements
• Strong communication skills
• Good autonomy and initiative
• Able to synthesize
• Team player spirit
• Experience in user interfaces and reporting
• Experience in helpdesk/service desk services
• Experience in ticketing tools management
• Basic web layout design and administration
• User and customer oriented
• Good knowledge of GNSS and EGNOS services and applications
• Language: English (C1) – CEFR and Spanish (desirable)
• Engineering degree or equivalent
• Experience of at least 1 year in the satellite navigation domain or relevant application market segment

Benefits
• Variable bonuses based on objectives
• Teleworking up to 3 days/week
• Health insurance, Life Insurance
• Saving plan
• Tickets Restaurant
• Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling
• 29 holidays (for full time year)

How to Apply
Please send your application file only by e-mail to the following address: ******.

Job Location
Madrid (Spain)

Type of Contract
Full time – Permanent Contract

ESSP SAS is committed to cultural diversity, gender equality, and the employment of disabled workers.

  • User Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Essp A tiempo completo

    Job Title: User Support SpecialistCompany: ESSPLocation: EuropeJob Type: Full-timeAbout Us: ESSP is a young and dynamic company, a pan-European service provider, certified by EASA to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, including the EGNOS service, on behalf of the...

  • User Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Essp A tiempo completo

    Job Title: User Support SpecialistCompany: ESSPLocation: EuropeJob Type: Full-timeAbout Us: ESSP is a young and dynamic company, a pan-European service provider, certified by EASA to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, including the EGNOS service, on behalf of the...

  • User Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Essp A tiempo completo

    Job Title: User Support Specialist - EGNOS HelpdeskESSP is a leading provider of Communication, Navigation and Surveillance (CNS) services, including the European Geostationary Navigation Overlay Service (EGNOS). We are seeking a highly skilled User Support Specialist to join our team and provide exceptional support to our users.Key Responsibilities:Provide...

  • User Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Essp A tiempo completo

    Job Title: User Support Specialist - EGNOS HelpdeskESSP is a leading provider of Communication, Navigation and Surveillance (CNS) services, including the European Geostationary Navigation Overlay Service (EGNOS). We are seeking a highly skilled User Support Specialist to join our team and provide exceptional support to our users.Key Responsibilities:Provide...

  • User Support Specialist

    hace 3 días

    Madrid, Madrid, España Essp A tiempo completo

    Job Summary: We are seeking a highly skilled User Support Specialist to join our EGNOS Helpdesk team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our Communication and Navigation Services.Main Responsibilities:• Manage user registrations and respond to customer...

  • User Support Specialist

    hace 7 días

    Madrid, Madrid, España Essp A tiempo completo

    ESSP is a dynamic company that provides safety-critical services in the European Union Aviation Safety Agency (EASA) certified environment. We are seeking a User Support Specialist to join our team and work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance.The successful candidate will be responsible...

  • User Support Specialist

    hace 7 días

    Madrid, Madrid, España Essp A tiempo completo

    At Essp, we are seeking a skilled User Support Specialist to join our team and contribute to the success of our EGNOS Helpdesk activities. As a key member of our support team, you will be responsible for managing user registrations, answering questions and resolving issues, and maintaining helpdesk documentation and procedures.The ideal candidate will have...

  • User Support Specialist

    hace 7 días

    Madrid, Madrid, España Essp A tiempo completo

    **Essp: A Pan-European Service Provider**Essp is a young and dynamic company, certified by EASA to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, including the EGNOS service, on behalf of the EUSPA.**Job Requirements**We are seeking a User Support Specialist to join our team....

  • Key User Specialist

    hace 2 semanas

    Madrid, Madrid, España Gxo Logistics A tiempo completo

    Job Title: Key User SpecialistWe are seeking a highly skilled Key User Specialist to join our team at Gxo Logistics. As a Key User, you will play a critical role in ensuring the smooth operation of our warehouse management system (WMS) and providing technical assistance to our users.Responsibilities:Lead the Key Users team and provide technical assistance to...

  • Key User Specialist

    hace 2 semanas

    Madrid, Madrid, España Gxo Logistics A tiempo completo

    Job Title: Key User SpecialistWe are seeking a highly skilled Key User Specialist to join our team at Gxo Logistics. As a Key User, you will play a critical role in ensuring the smooth operation of our warehouse management system (WMS) and providing technical assistance to our users.Responsibilities:Lead the Key Users team and provide technical assistance to...

  • IT Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Euronet – Eft Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – Eft Segment is seeking a highly motivated and organized Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our users, ensuring their IT equipment and software are running smoothly.Key Responsibilities:Administering...

  • IT Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Euronet – Eft Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – Eft Segment is seeking a highly motivated and organized Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our users, ensuring their IT equipment and software are running smoothly.Key Responsibilities:Administering...

  • IT Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Euronet – Eft Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – Eft Segment is seeking a highly motivated and organized Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring their IT equipment and software are running smoothly.Key...

  • IT Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Euronet – Eft Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – Eft Segment is seeking a highly motivated and organized Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring their IT equipment and software are running smoothly.Key...

  • Campaign Manager M/F/X

    hace 2 semanas

    Madrid, Madrid, España Skeepers ' Group A tiempo completo

    About Skeepers ' GroupSkeepers ' Group is a rapidly growing scale-up that connects brands and consumers worldwide through authentic User-Generated Content (UGC) experiences. Our ambition is to provide consumers with engaging shopping experiences through a suite of UGC solutions.Job Title: Campaign Manager M/F/XWe are seeking a highly organized and autonomous...

  • Campaign Manager M/F/X

    hace 2 semanas

    Madrid, Madrid, España Skeepers ' Group A tiempo completo

    About Skeepers ' GroupSkeepers ' Group is a rapidly growing scale-up that connects brands and consumers worldwide through authentic User-Generated Content (UGC) experiences. Our ambition is to provide consumers with engaging shopping experiences through a suite of UGC solutions.Job Title: Campaign Manager M/F/XWe are seeking a highly organized and autonomous...

  • Mobile Paid User Acquisition Specialist

    hace 2 semanas

    Madrid, Madrid, España Replug A tiempo completo

    Mobile Paid User Acquisition Manager (M/F/D)Are you passionate about performance marketing and eager to drive growth for our clients' mobile applications? Do you have a proven track record of success in managing paid user acquisition channels? We're looking for an experienced and enthusiastic Mobile Paid User Acquisition Manager to join our team at...

  • Mobile Paid User Acquisition Specialist

    hace 2 semanas

    Madrid, Madrid, España Replug A tiempo completo

    Mobile Paid User Acquisition Manager (M/F/D)Are you passionate about performance marketing and eager to drive growth for our clients' mobile applications? Do you have a proven track record of success in managing paid user acquisition channels? We're looking for an experienced and enthusiastic Mobile Paid User Acquisition Manager to join our team at...

  • IT Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Euronet – EFT Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – EFT Segment is seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team. As a Junior IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical Support:...

  • IT Support Specialist

    hace 3 semanas

    Madrid, Madrid, España Euronet – EFT Segment A tiempo completo

    Job Title: Junior IT Support SpecialistEuronet – EFT Segment is seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team. As a Junior IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical Support:...