User Support Specialist

hace 7 días


Madrid, Madrid, España Essp A tiempo completo

At Essp, we are seeking a skilled User Support Specialist to join our team and contribute to the success of our EGNOS Helpdesk activities. As a key member of our support team, you will be responsible for managing user registrations, answering questions and resolving issues, and maintaining helpdesk documentation and procedures.

The ideal candidate will have strong communication skills, good autonomy and initiative, and the ability to synthesize complex information. Experience in user interfaces, reporting, and helpdesk/service desk services is essential. Additionally, proficiency in ticketing tools management and basic web layout design and administration is required.

We offer a competitive package with variable bonuses based on objectives, teleworking options, and a sustainable mobility package. If you are a team player with a passion for delivering exceptional user support, we encourage you to apply.

Main Responsibilities:

  • Manage user registrations and answer questions/trouble tickets
  • Maintain helpdesk documentation and procedures
  • Contribute to user support processes and policies maintenance
  • Technical interface and coordination with Front desk for H24 helpdesk services
  • Helpdesk activity monitoring and reporting

Requirements:

  • English (C1) - CEFR and Spanish (desirable)
  • Engineering degree or equivalent
  • Experience of at least 1 year in the satellite navigation domain or relevant application market segment

Benefits:

  • Variable bonuses based on objectives
  • Teleworking options
  • Sustainable mobility package

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