User Support Specialist

hace 4 semanas


Madrid, Madrid, España Essp A tiempo completo

**Essp: A Pan-European Service Provider**

Essp is a young and dynamic company, certified by EASA to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, including the EGNOS service, on behalf of the EUSPA.

**Job Requirements**

We are seeking a User Support Specialist to join our team. The ideal candidate will have strong communication skills, good autonomy and initiative, and experience in user interfaces and reporting.

**Responsibilities**

  • EGNOS Helpdesk activities: users registration management, answer to questions/trouble tickets, helpdesk documentation and procedures maintenance, contribution to user support processes and policies maintenance, technical interface and coordination with Front desk for H24 helpdesk services, helpdesk activity monitoring and reporting.
  • EGNOS Helpdesk ticketing tool evolution and maintenance: tool manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows...), interface with IT department and external providers for administration, evolutions and upgrades, elaboration and publication of monthly performance reports, maintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline, contribution to different EGNOS communication plans and publication of customised service performance reporting to users.

**Profile**

We are looking for a team player with strong communication skills, good autonomy and initiative, and experience in user interfaces and reporting. The ideal candidate will have a strong knowledge of GNSS and EGNOS services and applications.

**Language and Education**

The language of the job is English (C1) - CEFR, and Spanish is desirable. An engineering degree or equivalent is required.

**Benefits**

  • Variable: bonuses based on objectives
  • Teleworking: up to 3 days/week
  • Health insurance, Life Insurance
  • Saving plan
  • Tickets Restaurant
  • Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling
  • 29 holidays (for full time year)


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