User Support Specialist

hace 3 días


Madrid, Madrid, España Essp A tiempo completo

Job Summary: We are seeking a highly skilled User Support Specialist to join our EGNOS Helpdesk team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our Communication and Navigation Services.

Main Responsibilities:
• Manage user registrations and respond to customer inquiries in a timely and professional manner.
• Collaborate with the Front Desk team to provide 24/7 support services.
• Maintain and update helpdesk documentation and procedures to ensure compliance with company standards.
• Contribute to the development and implementation of user support processes and policies.
• Work closely with the IT department to administer and maintain the EGNOS Helpdesk ticketing tool.

Requirements:
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in helpdesk/service desk software and tools.
• Experience in user interfaces and reporting.
• Good knowledge of GNSS and EGNOS services and applications.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.


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