User Support Specialist
hace 3 días
Job Summary: We are seeking a highly skilled User Support Specialist to join our EGNOS Helpdesk team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our Communication and Navigation Services.
Main Responsibilities:
• Manage user registrations and respond to customer inquiries in a timely and professional manner.
• Collaborate with the Front Desk team to provide 24/7 support services.
• Maintain and update helpdesk documentation and procedures to ensure compliance with company standards.
• Contribute to the development and implementation of user support processes and policies.
• Work closely with the IT department to administer and maintain the EGNOS Helpdesk ticketing tool.
Requirements:
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in helpdesk/service desk software and tools.
• Experience in user interfaces and reporting.
• Good knowledge of GNSS and EGNOS services and applications.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
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