User Support Specialist

hace 2 semanas


Madrid, Madrid, España Essp A tiempo completo

Job Title: User Support Specialist

Company: ESSP

Location: Europe

Job Type: Full-time

About Us: ESSP is a young and dynamic company, a pan-European service provider, certified by EASA to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, including the EGNOS service, on behalf of the EUSPA.

About the Role:

We are seeking a User Support Specialist to join our team. As a User Support Specialist, you will be responsible for providing excellent customer service to our users, responding to their queries and resolving any issues they may have. You will also be responsible for maintaining our helpdesk documentation and procedures, and contributing to the development of our user support processes and policies.

Key Responsibilities:

  • Provide excellent customer service to our users, responding to their queries and resolving any issues they may have.
  • Maintain our helpdesk documentation and procedures.
  • Contribute to the development of our user support processes and policies.
  • Work closely with our IT department and external providers to ensure the smooth operation of our helpdesk and ticketing tools.
  • Elaborate and publish monthly performance reports.

Requirements:

  • Strong communication skills.
  • Good autonomy and initiative.
  • Able to synthesize.
  • Team player spirit.
  • Experience in user interfaces and reporting.
  • Experience in helpdesk/service desk services.
  • Experience in ticketing tools management.
  • Basic web layout design and administration.
  • User and customer oriented.
  • Good knowledge of GNSS and EGNOS services and applications.

Language: English (C1) – CEFR and Spanish (desirable).

Education: Engineering degree or equivalent.

Experience: At least 1 year in the satellite navigation domain or relevant application market segment.

Benefits:

  • Variable: bonuses based on objectives.
  • Teleworking: up to 3 days/week.
  • Health insurance, Life Insurance.
  • Saving plan.
  • Tickets Restaurant.
  • Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling.
  • 29 holidays (for full time year).

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