Helpdesk Specialist

hace 4 semanas


Madrid, Madrid, España Hasten Group A tiempo completo
Job Title: Helpdesk O Servicedesk Con Inglés Alto B2-C1

Location: Madrid

Job Type: Full-time

Company: Hasten Group

About the Role:

We are seeking a highly skilled Helpdesk or ServiceDesk professional with advanced English language skills (B2-C1 level) to join our client's team. As a Helpdesk Specialist, you will be responsible for providing technical support and assistance to our clients, resolving hardware and software issues, and ensuring seamless service delivery.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, or remote access.
  • Monitor and resolve system alerts, incidents, and service requests in a timely manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and maintain accurate records of client interactions and technical issues.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • 1-3 years of experience in a Service Desk environment.
  • Excellent communication and interpersonal skills.
  • Advanced English language skills (B2-C1 level).
  • Strong technical skills, including microinformatics, networking, and Windows operating systems.
  • Certifications in ITIL, Microsoft Office, or related fields are a plus.

What We Offer:

  • Indefinite contract.
  • Direct incorporation into our client's team.
  • Flexible compensation package.

How to Apply:

Send your resume and a cover letter to [insert contact information].


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