Operations Technician
hace 1 semana
The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed of an interdisciplinary, motivated and creative scientific team supported by a flexible and efficient administration and by high-end and innovative technologies.
In April 2021, the CRG received the renewal of the 'HR Excellence in Research' Award from the European Commission. This recognition reflects the Institute's commitment to developing an HR Strategy for Researchers, designed to align practices with the principles of the European Charter for Researchers and the Code of Conduct for the Recruitment of Researchers.
We are seeking a motivated Operations Technician to coordinate and ensure that all operational services run smoothly and meet high-quality standards.
The new team member will work closely with the EGA Team Head and a diverse group of professionals, including system administrators, developers, data curators, project managers, and helpdesk staff, in collaboration with the European Bioinformatics Institute to coordinate Helpdesk activities, develop core services, and manage operations with partners and relevant projects. The Operations Technician will also contribute to competitive projects where the EGA Service participates, ensuring well-coordinated, timely, and impactful involvement.
The successful candidate will provide oversight and planning for the EGA helpdesk and operations team, including day-to-day priorities, identifying training needs, ensuring a consistent high-quality customer experience, and ensuring continuity of helpdesk and operations service. The EGA team is managed using agile methodologies, combining RT ticketing system, JIRA, and Confluence in a collaborative environment. The EGA is transitioning from a centralised to a federated resource, requiring new practices and guidelines as new nodes become operational.
The EGA (European Genome-Phenome Archive) is a resource for permanent secure archiving and sharing of human genomics. We host more than 16 petabytes of data, including over 3700 studies and 8600 datasets. The EGA is co-managed by the CRG and the European Bioinformatics Institute, actively participating in numerous international and national projects and contributing to establishing international standards in genomics and data security.
Whom would we like to hire?
Must Have At least 1 year of experience with the management of operations, including systems, online services, or data management services.
Experience in scientific international environments.
Experience collaborating with cross-functional teams (system administrators, developers, data curators, project managers) to achieve operational goals.
Education and Training A postgraduate degree in bioinformatics, life sciences, IT, or equivalent experience.
Languages Excellent level of English, as it is the daily language for communication with the team and international partners.
Technical Skills Familiarity with ticketing and project management systems such as RT, JIRA, or Confluence.
Advanced MS Office & Google Docs skills, particularly in presentations, documents, and spreadsheets.
Competences Personal and team organizational skills.
Leadership capacity & excellent interpersonal skills.
Ability to efficiently interact with people from different professional backgrounds.
Ability to solve problems independently.
Attention to detail.
Proactivity in identifying operational improvements and implementing solutions in a collaborative environment.
Nice to Have Knowledge of legal, technical, and security aspects of large, controlled access services.
End user service orientation.
Experience in managing sensitive data.
Experience with database systems or understanding of large-scale data management.
The Offer – Working Conditions Contract duration: technical and scientific activities contract, linked to project duration.
Estimated annual gross salary: salary is commensurate with qualifications and consistent with our pay scales.
Target start date: as soon as possible.
We provide a highly stimulating environment with state-of-the-art infrastructures and unique professional career development opportunities. To check out our training and development portfolio, please visit our website in the training section.
We promote a diverse and inclusive environment and welcome applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation, or gender identity.
The CRG is committed to reconciling work and family life for its employees, offering extended vacation periods and the possibility of flexible working hours.
Application Procedure All applications must include:
A motivation letter addressed to Mr. Jordi Rambla.
A complete CV including contact details.
Contact details of two referees.
All applications must be submitted online on the CRG Career site.
Selection Process Pre-selection will be based on qualifications and expertise reflected in the candidates' CVs. It will be merit-based.
Preselected candidates will be interviewed by the Hiring Manager and a selection panel. A technical challenge and several rounds of interviews might be employed.
Once the successful candidate is identified, the People department will send a Job Offer, specifying the start day, salary, working conditions, among other important details.
Deadline: Please submit your application by November 22, 2024.
Suggestions: The CRG believes in ongoing improvement and promotes a culture of feedback. Candidates can provide suggestions or complaints concerning their experience in our recruitment processes through a dedicated feedback form.
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