Global Customer Service Expert

hace 6 días


Villasana de Mena, Burgos, España Axalta Coat. Sys. Spain A tiempo completo
About Axalta Coat. Sys. Spain

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions that protect customers' products.

We engineer technologies to add dimension and beauty with colorful finishes, from modernizing infrastructure worldwide to enabling electric and autonomous vehicles.

Job Title: Global Customer Service Expert - German and French SpeakerJob Summary:

This is an exciting opportunity for a highly skilled customer service expert to join our team in Asturias, Spain.

Key Responsibilities:
  • Act as the primary point of contact for existing and potential external customers, providing expert advice on various types of customer orders.
  • Manage customer service inquiries to ensure requirements are met, acting as a subject matter expert for internal escalations.
  • Receive and process regular and complex orders, proactively notifying late orders due to product availability or transportation issues.
  • Makes root cause analysis, solves problems, and processes customer complaints and returns, according to the Complaint Management process and return policies.
  • Ensures quality data integrity and accuracy, performing quality control checks and taking corrective actions.
Requirements:
  • +2 years of experience in a customer-oriented position.
  • Bachelor's degree or equivalent through experience.
  • Intermediate level of French or German is mandatory.
  • Fluent English is mandatory.
  • Knowledge of SAP is a plus.
Salary and Benefits:

The estimated annual salary for this position is €35,000 - €45,000, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Working Environment:

As a global company, we provide a dynamic and supportive work environment, where you can grow professionally and personally. Our team in Asturias is committed to delivering exceptional customer service, and we're looking for talented individuals to join us.

How to Apply:

If you have a passion for customer service, excellent communication skills, and a strong understanding of languages, we encourage you to apply for this exciting opportunity.


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