Customer Service Representative

hace 4 días


Las Palmas de Gran Canaria, Las Palmas, España Grupo Crit A tiempo completo

**About the Role:**

We are seeking a skilled Customer Service Representative to join our team at Grupo Crit. As a technical support expert, you will be responsible for providing top-notch service to our customers via telephone, email, and web channels.

**Key Responsibilities:**

  • Interact with customers to provide technical support and problem-solving assistance.
  • Identify, evaluate, and prioritize customer problems and complaints.
  • Analyze customer issues and develop plans for resolution.
  • Assist in identifying knowledge gaps at the helpdesk and contribute to authoring knowledge base submissions.
  • Evaluate new services, processes, and technologies introduced at the helpdesk.
  • Participate in departmental training activities, including training programs on new technologies, procedures, and customer service enhancements.
  • Work collaboratively with departmental staff to promote and maintain strong customer service values.
  • Escalate unresolved issues to support leads or designated service groups.

**Requirements:**

  • No specific experience is required; initial training provided.
  • Availability to work in shifts: 7x24 (40 hours per week, 5 days a week).
  • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
  • Basic understanding of group dynamics and/or team development principles.
  • Results Focused, Initiative, and Customer-oriented.

**What We Offer:**

  • A competitive salary of approximately **€45,000** per year, based on location and industry standards.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Join our team at Grupo Crit and take the first step towards a rewarding career in customer service and technical support


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