Customer Service Representative
hace 4 días
**About the Role:**
We are seeking a skilled Customer Service Representative to join our team at Grupo Crit. As a technical support expert, you will be responsible for providing top-notch service to our customers via telephone, email, and web channels.
**Key Responsibilities:**
- Interact with customers to provide technical support and problem-solving assistance.
- Identify, evaluate, and prioritize customer problems and complaints.
- Analyze customer issues and develop plans for resolution.
- Assist in identifying knowledge gaps at the helpdesk and contribute to authoring knowledge base submissions.
- Evaluate new services, processes, and technologies introduced at the helpdesk.
- Participate in departmental training activities, including training programs on new technologies, procedures, and customer service enhancements.
- Work collaboratively with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
**Requirements:**
- No specific experience is required; initial training provided.
- Availability to work in shifts: 7x24 (40 hours per week, 5 days a week).
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
- Basic understanding of group dynamics and/or team development principles.
- Results Focused, Initiative, and Customer-oriented.
**What We Offer:**
- A competitive salary of approximately **€45,000** per year, based on location and industry standards.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Join our team at Grupo Crit and take the first step towards a rewarding career in customer service and technical support
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