Global Customer Support Specialist
hace 7 días
Company Overview
">Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.Salary: $60,000 - $80,000 per year
Job Description:
">The Global Customer Support Specialist will contribute to the support and execution of customer services activities ensuring that output is accurate and on time. This role will involve independently performing Customer Service activities as per the agreed calendar and KPIs, supporting statutory and year-end reporting, using expertise to advise upon client queries/issues, and ensuring a strong understanding of country-specific legislation and tasks.Responsibilities:
">- Independently perform Customer Service activities as per the agreed calendar and KPIs.
- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs.
- Use expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks.
- Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities.
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
- Support System Maintenance Testing.
- Liaise and transact with Third Parties SOC Controls completed on time and with the necessary evidences.
- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence.
- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice.
- Maintenance of DWIs to ensure processes are up to date and reflective of the service.
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
- Highlight to Service Manager any deviations from the standard scope of service.
- Ability to recognize and deal appropriately with sensitive and confidential information.
- Contribute to team meetings and raise any issues immediately to your Service Manager.
- Build good relationships with internal stakeholders and keep them up to date when needed.
Requirements:
">- 100% Attainment of customer SLA agreements.
- Demonstrate professionalism and act responsibly.
- Adherence to all Security and Compliance procedures and quality standards.
- Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent Dutch written and verbal skills and good English skills.
- Self-motivated and a willingness to learn.
Benefits:
">We offer programs and plans for a healthy mind, body, wallet, and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.Others:
">Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.-
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