Technical Support Specialist
hace 13 horas
Company Overview
Experian is a leading global data and technology company, empowering businesses and individuals worldwide to make informed decisions. With a strong presence in various markets, including financial services, healthcare, automotive, and more, we strive to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a diverse team of 22,500 people across 32 countries.
Job Description
We are seeking an experienced Technical Support Specialist to join our team. In this role, you will be responsible for ensuring the successful maintenance of application production systems. You will work closely with a team of Technical Analysts, Database Administrators, and IT team members to manage solutions to client queries and contribute to building, implementing, and supporting new client systems as designed by the Business Support and Business Analyst teams.
Key Responsibilities
- Maintain application production systems to ensure optimal performance and uptime
- Provide technical guidance to junior analysts and support clients with technical implementation, enhancement, automation, resiliency, issues, and changes for Experian Live solutions
- Work with clients to resolve technical issues and improve system efficiency
- Collaborate with the team to design and implement automated solutions
- Identify and implement technical service improvements
Requirements
- Knowledge of at least one Experian product (preferably PCC)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet tight deadlines
What We Offer
- A competitive salary of $80,000 - $110,000 per year, depending on experience
- Ongoing training and professional development opportunities
- A collaborative and dynamic work environment
- Access to state-of-the-art technology and tools
Location
This role is based in Latin America, with regular working hours in Latam time zone. We offer flexible working arrangements to support work-life balance.
About Us
At Experian, we value diversity and inclusion. We welcome applications from qualified candidates who share our commitment to excellence and customer satisfaction.
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