Global Customer Service Specialist

hace 2 días


Granada, Granada, España Alight Solutions A tiempo completo

At Alight Solutions, we're committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.

About Us

We support over 1,400 customers in 33 countries, partnering with them at every stage of their journey to drive their vision forward. Our team's experience in human insights and cloud technology enables companies and employees worldwide to make confident decisions for life. We offer a comprehensive total rewards package, continuing education, and training, making us the perfect place to put your passion to work.

The Role

As a Global Customer Service Specialist, you will contribute to our team responsible for supporting and executing customer services activities, ensuring accurate and timely output. Your focus will be on providing exceptional customer service, leveraging HR expertise to advise clients on queries and issues while ensuring compliance with country-specific legislation.

  • Advise clients on queries and issues, utilizing HR expertise to ensure a good understanding of country-specific legislation.
  • Ensure data management is performed accurately and on time.
  • Respond to tickets and calls within SLA timescales to a high standard.
  • Follow Detailed Working Instructions (DWIs) and highlight gaps or inconsistencies in documentation.

You will also support the updating of DWIs, complete SOC controls on time, and report system issues or defects correctly. Additionally, you will highlight deviations from the standard scope of service to the Service Manager and maintain confidentiality when handling sensitive information. Collaboration with internal stakeholders is essential, keeping them informed when necessary.

Requirements

To succeed in this role, you must:

  • Achieve 100% attainment of customer SLA agreements.
  • Demonstrate professionalism and act responsibly.
  • Adhere to all Security and Compliance procedures and quality standards.
  • Show flexibility to support a global and fast-paced environment.
  • Have excellent Dutch written and verbal skills, as well as good English skills.

In return, we offer a competitive salary of €45,000 per year, plus a range of benefits including health coverage options, wellbeing programs, retirement plans, vacation and sick leave, maternity, paternity & adoption leave, continuing education, and training. By joining Alight Solutions, you understand that background checks may be conducted, contingent on the position.



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