Strategic Customer Service Advisor
hace 2 días
**About Us**
At Strada, we're passionate about delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of over 8,000 experts and more than 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.
**The Role**
We're seeking an experienced Strategic Customer Service Advisor to join our team responsible for supporting and executing customer services activities. Your primary focus will be on providing exceptional customer service, ensuring accuracy, and meeting deadlines.
**Key Responsibilities**
- Advise clients on queries and issues, ensuring a deep understanding of country-specific legislation and tasks.
- Maintain accurate data management, completing tasks on time, and adhering to SLA timescales.
- Respond to tickets and calls within specified timelines, maintaining a high standard of service.
- Support the updating of Detailed Working Instructions (DWIs) and highlight gaps or inconsistencies in documentation.
- Complete SOC Controls on time, with necessary evidence, and report system issues/defects accurately.
**Requirements**
- Achieve 100% attainment of customer SLA agreements.
- Demonstrate professionalism and act responsibly.
- Adhere to all Security and Compliance procedures and quality standards.
- Foster good relationships with internal stakeholders and keep them informed when necessary.
**What We Offer**
We provide comprehensive benefits, including health coverage options, wellbeing and support programs, retirement plans, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and voluntary benefit options. Our estimated annual salary range is **€40,000 - €60,000**, depending on experience and qualifications.
-
Strategic Customer Service Associate
hace 3 semanas
Granada, Granada, España Alight Solutions A tiempo completoAt Strada, we're committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of over 8,000 experts and more than 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.We support over 1,400...
-
Global Customer Service Specialist
hace 2 días
Granada, Granada, España Alight Solutions A tiempo completoAt Alight Solutions, we're committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.About UsWe...
-
Granada, Granada, España Nrf A tiempo completoAbout NRFNRF is a dynamic and international company that values teamwork, learning, and employee development. We are committed to providing high-quality service to our customers and creating opportunities for growth.Job DescriptionWe are seeking a Customer Service Specialist to join our team in Granada. As the first point of contact for our customers, you...
-
Customer Service Expert
hace 2 días
Granada, Granada, España Alight Solutions A tiempo completoAt Alight Solutions, we are a technology-enabled company committed to delivering world-class payroll, human capital management, and financial management solutions. With over 30 years of expertise and a team of more than 8,000 experts, we help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, our goal is...
-
HR Administrator
hace 2 días
Granada, Granada, España Alight A tiempo completoCompany OverviewAlight Inc, a leading provider of human capital management solutions, is seeking an experienced HR Administrator to join its team. The successful candidate will play a key role in supporting the execution of data management and customer service activities, ensuring accurate and timely output.About the RoleThe HR Administrator will be...
-
Customer Service Representative
hace 4 semanas
Granada, Granada, España Usasjb A tiempo completoAbout Usasjb We are a dynamic company looking for talented individuals to join our team as Customer Service Representatives - Data Entry Clerks. As a remote worker, you will play a vital role in providing exceptional customer experiences and data entry services.Key Responsibilities: - Respond to customer inquiries via email and other online channels - Enter...
-
Payroll and Customer Service Professional
hace 3 semanas
Granada, Granada, España Alight A tiempo completoAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose.Our team's expertise in human insights and cloud technology enables companies and employees worldwide to transform and thrive.We offer a competitive total rewards package, continuing education & training, and tremendous potential with a...
-
Comer Service Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoWe're looking for a talented Comer Service Associate to join our team at Alight. In this role, you will contribute to the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time.Main Responsibilities:• Independently process Payroll End to End to ensure they are delivered as per the...
-
Strategic Product Innovator
hace 1 día
Granada, Granada, España Certinia Inc. A tiempo completoCertinia Inc. delivers a comprehensive platform that empowers services operations. Our Professional Services Automation (PSA), Customer Success, and ERP solutions on Salesforce's leading cloud platform enable connected services businesses to deliver with intelligence and achieve agility. Based in San Jose, California, with offices worldwide, we're backed by...
-
Strategic Financial Planning Consultant
hace 2 días
Granada, Granada, España Unit4 Nv A tiempo completoCompany OverviewAt Unit4, we're passionate about empowering people in service organizations with innovative software solutions. Our forward-thinking approach focuses on delivering ERP that truly works for people.Job DescriptionWe're seeking an experienced Associate FP&A to join our team as a Strategic Financial Planning Consultant - Enterprise Solutions. In...
-
Customer Support Specialist
hace 2 días
Granada, Granada, España Alight Solutions A tiempo completoCompany Overview: Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With over 30 years of expertise and a team of more than 8,000 experts, Strada blends leading-edge technology with human ingenuity to help businesses...
-
Service Associate
hace 4 semanas
Granada, Granada, España Alight A tiempo completoAbout AlightAt Alight, we believe a company's success begins with its people. We're driven to connect passion with purpose by combining human insights and cloud technology.Job DescriptionAs a Service Associate - Payroll Expert, you'll contribute to the team responsible for payroll activities and data management/customer services, ensuring accurate and timely...
-
Strategic Product Innovator
hace 3 semanas
Granada, Granada, España Certinia Inc. A tiempo completo**Certinia Inc. Overview**Certinia Inc., a leading Services-as-a-Business platform, empowers connected services operations worldwide. Our Professional Services Automation (PSA), Customer Success, and ERP solutions on Salesforce's cloud platform enable businesses to run efficiently, deliver with intelligence, and achieve agility.Headquartered in San Jose,...
-
Human Resources Service Delivery Specialist
hace 3 semanas
Granada, Granada, España Alight A tiempo completoAlight, a leading provider of digital workforce solutions, is seeking an experienced Human Resources Service Delivery Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and support to clients across the globe.We are committed to offering a competitive total rewards package, continuing...
-
Enterprise Solutions Specialist
hace 1 mes
Granada, Granada, España Unit4 A tiempo completoRole OverviewAs a Cloud ERP Implementation Consultant at Unit4, you will play a critical role in delivering innovative enterprise solutions to our customers. You will work closely with our technology and systems teams to implement cloud-based ERP solutions that meet our clients' strategic objectives and reduce complexity and costs.Key...
-
Cloud Service Product Manager
hace 2 días
Granada, Granada, España Sd Worx A tiempo completoAbout SD WorxSD Worx is a leading European provider of Payroll & HR services with a global reach. We have offices in Europe and an office in Mauritius. Our goal is to bring people solutions to life, enabling companies of any size to turn Human Resources into a valuable business asset and a source of value for the people within it.Salary and BenefitsWe offer...
-
Strategic Financial Planning Consultant
hace 4 semanas
Granada, Granada, España Unit4 A tiempo completoAbout UsWe are a forward-thinking technology company that empowers people in service organizations with innovative Enterprise and Business software solutions.Job DescriptionFinancial Planning & Analysis ExpertYou will be responsible for sharing your knowledge with our customers, acting as a business partner, and helping them improve their IT solutions and...
-
Business Development Manager
hace 2 semanas
Granada, Granada, España Unit4 Nv A tiempo completoCompany OverviewAbout Unit4 NvWe empower organizations to change the way people work. Our self-driving, adaptive, and intuitive enterprise software solutions help businesses deliver a better people experience, so their employees can focus on high-value work they love.Job DescriptionCustomer Success Manager RoleWe're seeking an experienced Customer Success...
-
Customer Support Expert for Spanish Market
hace 2 días
Granada, Granada, España Cbtalents A tiempo completoLocation: Athens, Greece (On-Site)Employment Type: Full-timeLanguage Requirements: Spanish C2 and English B2We are seeking a highly skilled Customer Support Specialist to join our team in Athens. This role offers an exciting opportunity to make a meaningful impact on customers' online experiences.Main Responsibilities:Provide expert support to...
-
Strategic Financial Planning Associate
hace 4 semanas
Granada, Granada, España Unit4 Nv A tiempo completoWe empower organizations to work smarter and more efficiently by providing innovative software solutions. Our forward-thinking approach focuses on delivering ERP that works for people, enabling them to spend time on meaningful work.About the RoleAs a Strategic Financial Planning Associate, you will be responsible for sharing your knowledge with our...