Customer Support Specialist

hace 2 días


Granada, Granada, España Alight Solutions A tiempo completo

Company Overview: Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With over 30 years of expertise and a team of more than 8,000 experts, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.

The Role: As a Customer Support Specialist, you will be part of the team responsible for ensuring accurate and timely support execution of customer services activities. Your responsibilities may include independently performing customer service activities, supporting statutory and year-end reporting, and providing expertise to advise upon client queries/issues.

Responsibilities:

  • Independently perform customer service activities as per agreed calendar and KPIs
  • Support statutory and year-end reporting to agreed calendar(s) and KPIs
  • Use expertise to advise upon client queries/issues and ensure a strong understanding of country-specific legislation and tasks
  • SUPPORT AND KNOWLEDGE TRANSFER APPRENTICES AND/OR ASSOCIATES ON DATA MANAGEMENT OR CUSTOMER SERVICE ACTIVITIES
  • Ensure tickets and calls are responded within SLA timescales and to a high standard
  • SUPPORT SYSTEM MAINTENANCE TESTING LIAISE AND TRANACT WITH THIRD PARTIES SOC CONTROLS COMPLETED ON TIME AND WITH THE NECESSARY EVIDENCES
  • SUPPORT AND CONTRIBUTE TO ROOT CAUSE ANALYSIS TO ENSURE DETAILS ARE ACCURATE AND THAT FEASIBLE PREVENTATIVE MEASURES ARE SUGGESTED TO LIMIT ANY REOCURRENCE
  • Conduct knowledge transfer sessions and ensure the audience has understood and can put into practice maintenance of DWIs to ensure processes are up-to-date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Build good relationships with internal stakeholders and keep them up-to-date when needed

Requirements: To be successful in this role, you must have excellent Dutch written and verbal skills and good English skills. You should also demonstrate professionalism, adhere to all security and compliance procedures and quality standards, and be flexible to support a global and fast-paced environment. Additionally, you should have a self-motivated attitude and a willingness to learn.

Benefits: We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization. Our benefits care for the whole person, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, and continuing education and training.

Estimated Salary: Based on industry standards, we estimate an annual salary range of €40,000 - €55,000 depending on location and experience. Note that this figure is subject to change based on market conditions and individual qualifications.



  • Granada, Granada, España Alight A tiempo completo

    Job Title: Technical Systems Support SpecialistWe are seeking a highly skilled Technical Systems Support Specialist to join our team. As an IT Application Management Expert, you will be responsible for ensuring the optimal performance of our systems and providing top-notch support to our clients.About the Role:The successful candidate will have a strong...


  • Granada, Granada, España Experian A tiempo completo

    Company OverviewExperian is a leading global data and technology company, empowering businesses and individuals worldwide to make informed decisions. With a strong presence in various markets, including financial services, healthcare, automotive, and more, we strive to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange...


  • Granada, Granada, España Cbtalents A tiempo completo

    Location: Athens, Greece (On-Site)Employment Type: Full-timeLanguage Requirements: Spanish C2 and English B2We are seeking a highly skilled Customer Support Specialist to join our team in Athens. This role offers an exciting opportunity to make a meaningful impact on customers' online experiences.Main Responsibilities:Provide expert support to...


  • Granada, Granada, España Alight Solutions A tiempo completo

    At Alight Solutions, we're committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.About UsWe...


  • Granada, Granada, España Alight A tiempo completo

    We are seeking a highly skilled and detail-oriented Dutch HR Support Specialist to join our team at Alight. The successful candidate will be responsible for providing exceptional support and execution of data management/customer services activities, ensuring accurate and timely output.Job Overview:The role is focused on supporting the execution of HR...


  • Granada, Granada, España Nrf A tiempo completo

    About the JobWe are looking for a skilled IT Support Specialist to join our team at Nrf. This role involves providing critical support for Dynamics AX2012R3, addressing issues, defining process improvements, and crafting functional designs for change requests.Key Responsibilities:Provide support for daily issues, problems, and questions related to Dynamics...


  • Granada, Granada, España 3C Deutschland Gmbh A tiempo completo

    About the RoleIn this challenging position, you will play a vital role in ensuring the smooth operation of our production systems.ResponsibilitiesManage solutions to client queries and work with a team to build, implement, and support new client systems as designed by the Business Support and Business Analyst teams.Provide technical guidance to Junior...


  • Granada, Granada, España Unit4 A tiempo completo

    Job Description:Unit4's Professional Services team is seeking a skilled Cloud ERP Implementation Specialist to join our team. As a Cloud ERP Implementation Specialist, you will have the opportunity to work on projects implementing Unit4's cloud ERP technologies, utilizing your expertise in industry good practice and applicable models to drive business change...

  • IT Support Specialist

    hace 4 semanas


    Granada, Granada, España Unit4 Nv A tiempo completo

    Job Description: IT Service Desk EngineerAbout the Job: We are seeking an IT Service Desk Engineer to join our team at Unit4 Nv. As an IT Service Desk Engineer, you will be the primary point of contact for end users regarding operational questions, requests, and problems related to ICT services (including applications).Responsibilities:Provide first-line...


  • Granada, Granada, España Nrf A tiempo completo

    About NRFNRF is a dynamic and international company that values teamwork, learning, and employee development. We are committed to providing high-quality service to our customers and creating opportunities for growth.Job DescriptionWe are seeking a Customer Service Specialist to join our team in Granada. As the first point of contact for our customers, you...


  • Granada, Granada, España Alight Solutions A tiempo completo

    At Alight Solutions, we're on a mission to empower organizations around the world with cutting-edge payroll and human capital management solutions. Our team of experts is passionate about helping businesses thrive, and we're looking for a talented Payroll Operations Specialist to join our ranks.Salary:We offer an attractive annual salary of $80,000-$100,000,...

  • Senior Payroll Specialist

    hace 3 semanas


    Granada, Granada, España Alight A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Senior Payroll Specialist to join our team. As a key member of our payroll department, you will be responsible for ensuring accurate and timely payroll processing.About the RoleIn this role, you will independently process payroll end-to-end, adhering to agreed-upon processing calendars and KPIs. You...


  • Granada, Granada, España Alight A tiempo completo

    Your candidacy is currently being considered for a requisition for an Alight Inc group company.Alight has announced its intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned with the new Payroll & Professional Services owned by HIG Capital, known as the Divested Group.By...


  • Granada, Granada, España Alight A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Payroll Specialist to join our team at Alight. In this role, you will be responsible for processing payroll end-to-end, ensuring accurate and timely delivery of results.ResponsibilitiesIndependently process payroll activities to ensure compliance with agreed-upon calendars and KPIs.Support statutory and...


  • Granada, Granada, España Elca Information Technology Ltd. A tiempo completo

    Your role as a Technical Support Specialist for IT Infrastructure will be to provide professional and timely services in relation to all office IT infrastructure. Key Responsibilities:Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system.Perform remote and onsite troubleshooting through diagnostic...


  • Granada, Granada, España Unit4 A tiempo completo

    Job OverviewWe are seeking an experienced Cloud ERP Implementation Specialist to join our team at Unit4. As an essential member of our Professional Services team, you will be responsible for delivering high-quality customer solutions that meet design and strategic objectives.Key ResponsibilitiesEngage in sales handovers and project onboarding with the wider...


  • Granada, Granada, España Alight A tiempo completo

    About the Role: We are seeking a skilled System Solution Specialist to join our team at Alight. As a key member of our organization, you will play a vital role in defining solutions for our systems and providing top-notch support and assistance to clients.


  • Granada, Granada, España Experian A tiempo completo

    Company OverviewExperian is a global data and technology company powering opportunities for people and businesses worldwide. With a unique combination of data, analytics, and software, we redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. Our team of...


  • Granada, Granada, España Corning A tiempo completo

    About CorningCorning is a leading innovator in materials science and technology. Our products play a crucial role in shaping the world around us.Job SummaryWe are seeking an experienced sales engineer to join our team as a Network Sales Specialist, Enterprise Solutions. This role will be responsible for maximizing sales of all Corning Optical Communications...


  • Granada, Granada, España 3530 Kyndryl España, S.A.U. A tiempo completo

    Company OverviewKyndryl, a leading technology company, designs, builds, and manages mission-critical systems for global organizations. With a strong presence in Spain, we empower our employees to drive innovation and excellence.About the RoleWe are seeking an experienced IT Infrastructure Operations Specialist to join our team in Madrid. As a key member of...