IT Support Specialist
hace 7 días
Job Description: IT Service Desk Engineer
About the Job: We are seeking an IT Service Desk Engineer to join our team at Unit4 Nv. As an IT Service Desk Engineer, you will be the primary point of contact for end users regarding operational questions, requests, and problems related to ICT services (including applications).
Responsibilities:
- Provide first-line solutions to problems in ICT services
- Keep the work environment of end users productive
- Analyze tickets and determine the best course of action
- Triage tickets to relevant groups and follow up
- Update the Service Now system with relevant information
- Communicate with end users and back-end departments
- Prepare and provide information for users and internal IT usage
- Support users by telephone, chat, portal, or mail in a broad area of IT topics
- Register, solve, communicate, coordinate, and follow up incidents and problems
- Work in a fast-paced environment with high pressure and a focus on customer satisfaction
Requirements:
- Bachelor's degree in ICT or related field with a focus on Microsoft technologies
- At least 1-2 years of experience in IT support and experience in a similar function is an absolute prerequisite
- Excellent communication skills, both written and verbal, in English
- Analytical ability combined with IT knowledge and organizational knowledge
- Highly service-oriented to customers
- Ability to work in a team environment and prioritize tasks
About Unit4 Nv: We are a fast-paced growth cloud company that is changing the game in ERP for mid-market people-centric organizations. We are on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
Additional Information: A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other. We invest in your personal and professional growth. At Unit4 Nv, we empower people and deliver a better people experience. We are looking for an IT Service Desk Engineer to join our team and help us achieve our mission.
Why Join Us? We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package. If you are passionate about delivering exceptional customer service and have a strong background in IT support, we encourage you to apply for this exciting opportunity. We can't wait to hear from you and learn more about your qualifications and experience.
How to Apply: If you are a motivated and results-driven individual who is passionate about IT support, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further with you.
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