Human Resources Service Delivery Specialist

hace 4 días


Granada, Granada, España Alight A tiempo completo

Alight, a leading provider of digital workforce solutions, is seeking an experienced Human Resources Service Delivery Specialist to join our team.

The successful candidate will be responsible for providing exceptional customer service and support to clients across the globe.

We are committed to offering a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Responsibilities include:

  • Using HR expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
  • Ensuring Data Management is performed accurately and on time
  • Responding to Tickets and Calls within SLA timescales and to a high standard
  • FOLLOWING Detailed Working Instructions (DWIs) and highlighting any gaps/inconsistencies in the documentation
  • SOC Controls completed on time and with the necessary evidences
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlighting to Service Manager any deviations from the standard scope of service
  • Able to recognize and deal appropriately with sensitive and confidential information
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Build good relationships with internal stakeholders and keep them up to date when needed

Requirements include:

  • 100% Attainment of customer SLA agreements
  • Demonstrate professionalism and act responsibly
  • Adherence to all Security and Compliance procedures and quality standards
  • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills
  • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
  • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
  • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients
  • Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent Dutch written and verbal skills and good English skills
  • Self-motivated and a willingness to learn

Estimated annual salary: €60,000 - €80,000 depending on experience and qualifications.



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