Strategic Customer Service Associate
hace 1 mes
At Strada, we're committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of over 8,000 experts and more than 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.
We support over 1,400 customers in 33 countries, partnering with them at every stage of their journey to drive their vision forward. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to make confident decisions for life.
As a Strategic Customer Service Associate, you'll contribute to the team responsible for the support and execution of customer services activities, ensuring accurate and timely output. Your primary focus will be on customer services, leveraging HR expertise to advise clients on queries/issues and understanding country-specific legislation.
You'll also ensure data management is performed accurately and on time, respond to tickets and calls within SLA timescales, and follow detailed working instructions (DWIs) while highlighting any gaps or inconsistencies in the documentation.
In this role, you'll have the opportunity to build good relationships with internal stakeholders, contribute to team meetings, and raise any issues immediately to your service manager.
We offer a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization. The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.
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