Strategic Contract Operations Manager
hace 3 semanas
Company Overview
We empower service organizations with innovative Enterprise and Business software solutions. Our approach to delivering ERP focuses on people, not just technology.
Job Description
We are seeking an experienced Strategic Contract Operations Manager to join our Customer Success organization. In this key role, you'll lead the Contracts Management team while handling complex contracts and guiding our Services Sales team in structuring Customer Success services agreements.
Key Responsibilities
Contract Structuring: Collaborate with the Services Sales team to design Customer Success services agreements that align with corporate policies and customer needs. Ensure all agreements meet regulatory, financial, and legal standards.
Contract Enforcement & Compliance: Track, fulfill, and document contract obligations within systems of record. Resolve contract-related inquiries promptly and monitor compliance, reporting any deviations or risks to stakeholders.
Leadership & Team Management
As player-coach for the Contract Management team, provide mentorship, guidance, and day-to-day leadership. Oversee team performance, assign responsibilities, and promote continuous improvement initiatives.
Stakeholder Collaboration
Collaborate with Customer Success, Finance, Legal, and Operations to ensure contract terms align with company standards and customer expectations. Support training initiatives for Sales and Customer Success teams on best practices for contract management and compliance.
Accountabilities
Risk Mitigation: Identify contract risks and advise stakeholders on mitigation and compliance strategies. System Accuracy: Maintain updated, accurate records of contract terms and statuses across all systems. Customer Satisfaction: Ensure contract compliance to uphold customer satisfaction and long-term partnerships.
Estimated Salary Range
$120,000 - $150,000 per annum, depending on experience and location.
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