HR Operations Manager
hace 3 semanas
At SD Worx, we bring people solutions to life by turning HR into a value source for our clients and their people. Our goal is to provide top-notch payroll & HR services with a global reach. We have offices in Europe and Mauritius, and are expanding our Nordic operations in sunny Spain.
We're seeking an experienced Service Delivery Manager (SDM) to join our Customer Experience (CX) team for Norway. As a key member of our team, you will handle day-to-day issues at the operational level, ensuring the quality of delivery processes and routines.
Your main responsibilities will include:
- Operational Management: Ensure the smooth execution of daily tasks and activities.
- Customer Meetings: Lead regular meetings with customers to discuss progress, address concerns, and identify opportunities for growth.
- SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee invoicing processes to ensure timely and accurate payments.
- Customer Relationships: Develop strong relationships with customers, understanding their needs and requirements to promote our products and services accordingly.
- Escalation Point: Serve as the primary contact for customer escalations, resolving issues and handling complaints effectively.
- Process Improvement: Collaborate with internal teams to refine our services and drive continuous improvement.
To succeed in this role, you should possess excellent communication skills, experience in customer-oriented consulting roles, and knowledge of service management processes and governance. Familiarity with HR, payroll, or SaaS is a plus. Proficiency in Norwegian/Swedish and English is essential.
We offer a competitive salary range of **€60,000 - €80,000 per year**, depending on experience. Additionally, you'll enjoy a range of benefits, including:
- Medical insurance fully covered by SD Worx
- A flexible pay package customizable to meet individual needs
- Additional benefits such as transport, internet, and mobile allowances
- Essential equipment provided, including a laptop
- Generous time off, including 25 days of leave on a full-time basis
- Tailored learning opportunities and professional training
- Career growth opportunities within a dynamic and expanding team
At SD Worx, we value diversity and welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.
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