HR Service Delivery Specialist
hace 3 días
About Us
Sd Worx is a leading European provider of Payroll & HR services with global reach, operating in Europe and Mauritius. Our mission is to bring people solutions to life and transform HR into a value source for our clients and their employees.
Job Summary
We are seeking an experienced Service Delivery Manager to join our Customer Experience team for Norway. As a key member of our team, you will be responsible for ensuring the quality of delivery processes and routines, developing strong relationships with customers, and driving improvement activities to refine our services.
Key Responsibilities
Operational Management: Handle day-to-day issues at the operational level, ensuring seamless delivery processes and routines.
Customer Meetings: Lead customer meetings, applying governance models with regular reviews to ensure customer satisfaction.
SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee invoicing processes to ensure timely and accurate payments.
Customer Relationships: Develop a thorough understanding of customer needs and requirements, promoting our products and services accordingly.
Escalation Point: Act as the primary escalation contact for customers, resolving issues and handling complaints effectively.
Process Improvement: Drive improvement activities, working closely with customers and internal teams to refine our services and improve customer engagement.
Requirements
Great Communicator: Strong interpersonal skills, with the ability to communicate effectively and professionally.
Experienced in similar role: 2-3 years in customer-oriented consulting roles or similar positions.
Service Management Savvy: Familiarity with service management processes and governance.
HR/Payroll Knowledge: Experience in HR, payroll, or SaaS is a plus.
Candidate-Focused: Active, customer-oriented attitude and strong relationship-building skills.
Solution-Driven: Commercially and solution-driven, with a knack for developing business alongside customers.
Language Skills
Fluent in Norwegian/Swedish and English: Excellent written and spoken language skills in both languages are essential.
What We Offer
Medical Insurance: Fully covered by Sd Worx.
Flexible Pay Package: Customizable to meet individual needs.
Additional Benefits: Transport, internet, and mobile allowances (details shared during the interview).
Salary Range
€50,000 - €70,000 per annum, depending on experience.
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