Dutch HR Associate

hace 1 semana

Granada, Granada, España Alight A tiempo completo

Your career path with Alight

The Role

As a Dutch HR Admin Associate, you will be part of a team responsible for supporting data management and customer service activities. Your focus will be on HR Administration processes and Customer Care services, and you will be flexible in supporting either as or when required.

Key Responsibilities

  • Use HR Administration expertise to advise on client queries and ensure a good understanding of client-specific processes and tasks.
  • Independently perform data management or customer service activities as per the agreed calendar and KPIs.
  • Ensure data management is performed accurately and on time.
  • Respond to tickets and calls within SLA timescales and to a high standard.
  • Follow detailed working instructions and highlight any gaps or inconsistencies in the documentation.
  • Support the updating of detailed working instructions.
  • Be proficient in using systems and tools.
  • Complete SOC controls on time and with necessary evidence.
  • Conduct knowledge transfer sessions on client and country-specific processes.
  • All system issues and defects are reported correctly and tickets are logged with necessary details and evidence.
  • Highlight deviations from the standard scope of service to the service manager.
  • Recognize and deal appropriately with sensitive and confidential information.
  • Complete all learning objectives.
  • Record time accurately and on time.
  • Adhere to Alight security standards.
  • Contribute to team meetings and raise any issues immediately to the service manager.
  • Stay up to date with Alight HR announcements and communications.
  • Build good relationships with all lines of business where appropriate.
  • Update internal stakeholders in a timely and accurate way.
  • Participate in projects and activities as needed and assigned.

Requirements

  • Good knowledge of MS Office tools such as Excel, Word, and PowerPoint.
  • Flexibility to support a global and fast-paced environment.
  • Attention to detail.
  • Excellent written and verbal skills in both English and Dutch.
  • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
  • 1 year of experience in customer care and/or HR administration.
  • Very good knowledge and understanding of Alight and client-specific HR admin/customer care processes.

Essential

  • High school/university diploma or equivalent.
  • HRIS knowledge.
  • High level of English spoken and written allowing everyday work communication in this language.
  • High level of Dutch spoken and written allowing everyday work communication in this language.
  • Additional language(s) as required for a specific position.

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