Dutch Payroll Senior Associate

hace 4 semanas


Granada, Granada, España Alight Solutions A tiempo completo

Job Summary

The role of the Senior Associate - Dutch Payroll is to contribute to the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.

Responsibilities

Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs. Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs. Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country-specific legislation and tasks. Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities. Ensure Tickets and Calls are responded to within SLA timescales and to a high standard. Support System Maintenance Testing. Liaise and transact with Third Parties. SOC Controls completed on time and with the necessary evidences. Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence. Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice. Maintenance of DWIs to ensure processes are up to date and reflective of the service. All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate. Highlight to Service Manager any deviations from the standard scope of service. Ability to recognize and deal appropriately with sensitive and confidential information. Time Recording to be completed accurately and on time.



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