Customer Service Representative

hace 3 semanas

Granada, Granada, España Strada A tiempo completo

About Us

Strada is a technology-enabled company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With over 8,000 experts and 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.

We support over 1,400 customers in 33 countries, partnering with them at every stage of their journey to drive their vision forward. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to make confident decisions for life.

Total Rewards Package

We offer a comprehensive total rewards package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, as well as voluntary benefit options.

Job Description

The Senior Hr Customer Service role involves contributing to and being part of the team responsible for the support and execution of customer services activities, ensuring accurate and on-time output. Responsibilities may be focused on customer services and flexibility is required to support either as or when needed.

Responsibilities

  • Independently perform Customer Service activities as per agreed calendar and KPIs
  • Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
  • Use expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
  • Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Support System Maintenance Testing
  • Liaise and transact with Third Parties
  • SOC Controls completed on time and with the necessary evidences
  • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
  • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
  • Maintenance of DWIs to ensure processes are up to date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • BUILD good relationships with internal stakeholders and keep them up to date when needed

Requirements

  • 100% Attainment of customer SLA agreements
  • Demonstrate professionalism and act responsibly
  • Adherence to all Security and Compliance procedures and quality standards
  • Flexibility to support a global and fast-paced environment
  • Attention to detail
  • Excellent Dutch written and verbal skills and good English skills
  • Self-motivated and a willingness to learn

Salary Information

We estimate the annual salary for this position to be between $60,000 - $80,000, depending on qualifications and location.

Benefits and Culture

We value diversity, equity, and inclusion, celebrating differences and fostering an environment where everyone feels valued, respected, and supported. We take affirmative action to employ and advance qualified minorities, women, disabled persons, disabled veterans, and other covered veterans. Applicants may request reasonable accommodations by contacting their recruiter.

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