Lead Business Value Expert
hace 3 semanas
Company Overview
We empower people in service organizations with innovative Enterprise and Business software solutions at Unit4 Nv. Our self-driving, adaptive, and intuitive software changes the way people work, delivering a better people experience. This enables customers and their people to thrive.
Job Description
We're seeking a Swedish and/or Norwegian-speaking Custumer Success Manager to drive customer satisfaction and loyalty through strong relationship building. As a Custumer Success Manager, you'll leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions.
You'll help customers discover new features and enable them to become long-term users. Your tasks will include:
- Streamlining the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter.
- Establishing regular cadence with customers to measure progress against the Customer Success Plan and together with the customer identify new wanted outcomes in cooperation with the Account Manager.
- Being the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights.
- Being the Voice of the customer, encompassing the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvement initiatives.
- Delivering added value services to leverage product value and product usage expansion.
- Identifying and driving new sales opportunities (up/cross-sell) in cooperation with Account Management.
- Serving as the primary contact in the customer success management team in solving complaints and addressing service or product issues.
- Developing and providing (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers.
Qualifications
To succeed in this role, you should have:
- Excellent communication and relationship management skills.
- Fluency in Swedish and/or Norwegian, as well as English (verbal and written).
- Experience with ERP or SaaS companies is a plus.
- Takes high degree of ownership over your work.
- Clear communicator with professional presence with empathy and enthusiasm.
- Ability to lead through influence and trust.
- Experience in a similar customer-centric generating cloud software customer value with quick time-to-value.
- Technical literacy and familiarity with customer engagement technologies, best practices and trends.
Estimated Salary: $80,000 - $110,000 per year
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