IT Support Specialist
hace 3 semanas
We are seeking an experienced IT Support Specialist to join our team at ELCA Information Technology Ltd. This is a challenging and rewarding role that requires excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities- Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system.
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems.
- Install and configure computers, operating systems, and applications.
- Replace parts as required.
- Support the roll-out of new IT devices and applications, ensuring the protection of computer facilities.
- Direct unresolved issues to the next level of support personnel.
- Your mission includes delivering professional and timely services in relation to all office IT infrastructure.
- Work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
- At least 3 years' experience in IT services.
- Good communication skills and advanced level of spoken and written English.
- Have an IT certificate or other equivalent diploma.
- Basic User & Group Active Directory and cloud knowledge.
- Knowledge of desktop operating systems: Linux, Windows desktop, and Mac OS, and database (i.e. SQL, Oracle).
- Good problem-solving and evaluative skills.
- Self-study on new technology and willingness to improve on technical skills.
- An ability to adapt to different demands.
- A high working discipline.
- Literacy in monitoring, operating systems, networking, and database technologies (e.g. Linux, VMWare, Docker, Ansible).
- Advocate of a client-oriented mindset.
- Professional European-based company.
- Attractive salary: €50,000 - €60,000 per year.
- Performance bonus of up to 4 months' salary.
- Opportunities for travel to Europe.
- Hybrid home/office working model.
- Flexible working time.
- Structured training & development roadmap.
- Good work-life balance.
- Premium healthcare insurance.
- Loyalty programs.
- Well-being activities.
- Annual company trips and team-building events.
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