Customer Success Specialist

hace 20 horas


Granada, Granada, España Booksy A tiempo completo

About Booksy
We're a global team dedicated to empowering entrepreneurs and helping people feel great about themselves every day. Our mission is to support businesses in building successful ventures, while also providing our customers with 'me time' moments. If you thrive in an ever-changing scale-up environment where things can be messy and resources are limited, we might just be the perfect fit for you.

Job Overview
As an Outbound/Retention Specialist in our Customer Success team, your main goal will be to ensure the satisfaction and loyalty of B2B customers in Spain. You'll be responsible for preventing churn, conducting upsell and migration activities, providing support on tool usage when needed, managing payment issues, reactivations, and ensuring the retention and development of existing customers.



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