Customer Success and Retention Manager for Spanish B2B Customers

hace 2 días


Granada, Granada, España Booksy A tiempo completo
Unlock Your Potential as a Customer Success Specialist at Booksy

A career at Booksy means you're part of a global team focused on empowering entrepreneurs to build successful businesses and helping customers prioritize their well-being. As a key player in our Customer Success team, your mission will be to drive satisfaction and loyalty among B2B customers in Spain.

About the Role

You will be responsible for preventing churn, carrying out upsell and migration activities, providing expert support on tool usage, managing payment issues, and ensuring customer retention and development. To measure success, you'll conduct satisfaction surveys, identify areas for improvement, and propose innovative ideas to enhance our retention procedures.

Key Responsibilities
  • Promote customer satisfaction and loyalty through proactive engagement and issue resolution
  • Develop and execute upsell and migration strategies to drive revenue growth
  • Provide exceptional support on tool usage and troubleshoot technical issues
  • Manage payment-related concerns and ensure timely resolutions
  • Foster strong relationships with existing customers to drive retention and growth
Requirements
  • Proven experience in Customer Success or similar roles with a focus on retention and upselling
  • Exceptional communication and interpersonal skills, with the ability to persuade and negotiate effectively
  • Meticulous organization and problem-solving skills, enabling swift and effective responses to customer needs
  • A positive, proactive attitude with a commitment to ownership and teamwork
  • Knowledge of solutions like Salesforce, Zowie, or Google Suite is an asset
  • Conversational-level English language skills are essential for effective collaboration and communication
What We Offer
  • A hybrid work model, allowing flexibility between remote work and in-office collaboration
  • A wellness platform offering discounts and perks at top brands
  • A monthly Booksy benefit for services in our app
  • Ongoing English language classes and access to a psychologist
  • Flexible remuneration options, including income tax savings and medical insurance

We strive to create an inclusive environment where everyone can thrive. If you have any accessibility needs or require accommodations during the hiring process, please let us know so we can best support you. Estimated salary: €35,000 - €45,000 per year, depending on experience.



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