Operational Excellence Manager for Nordic Payroll Services
hace 10 horas
About Sd Worx
Sd Worx is a leading European provider of payroll and HR services with a global presence. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their employees.
We offer comprehensive people solutions that span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.
Based in Málaga or Granada, Spain, we are expanding our Nordic operations and seeking an experienced Service Delivery Manager (SDM) to join our Customer Experience team for Norway.
About the Role
The SDM will be responsible for handling day-to-day operational issues, ensuring the quality of delivery processes and routines. They will lead customer meetings, monitor service level agreements (SLAs), and oversee invoicing processes.
Key responsibilities include:
- Operational Management: Handle day-to-day issues at the operational level, ensuring the quality of delivery processes and routines.
- Customer Meetings: Lead customer meetings, applying governance models with monthly and quarterly reviews.
- SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee invoicing processes.
- Customer Relationships: Develop a thorough understanding of customer needs and requirements, promoting our products and services according to their needs.
- Escalation Point: Act as the primary escalation contact for customers, resolving issues and handling complaints effectively.
- Process Improvement: Drive improvement activities, working closely with customers and internal teams to refine our services.
- Service Development: Stay updated on product and service developments to continuously improve customer engagement.
Requirements and Qualifications
To succeed in this role, you will need:
- A great communicator with strong interpersonal skills, able to communicate effectively and professionally.
- 2-3 years consulting experience in customer-oriented consulting roles.
- Experience in service management processes and governance.
- Familiarity with HR, payroll, or SaaS is a plus.
- Fluent in Norwegian/Swedish and English, with excellent written and spoken language skills in both languages.
Benefits
We offer a competitive package, including:
- Medical Insurance: Fully covered by Sd Worx.
- Flexible Pay Package: Customizable to meet individual needs.
- Additional Benefits: Transport, internet, and mobile allowances.
- Essential Equipment: Laptop and all necessary tools provided.
- Generous Time Off: 25 days of leave on a full-time basis.
- Professional Development: Tailored learning opportunities with an individual development plan and professional training.
- Career Growth: Opportunities to deepen your expertise or broaden your skills.
Estimated Salary
We estimate the salary for this position to be around €60,000 - €80,000 per annum, depending on experience.
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