AI and Automation Expert in Customer Success
hace 3 días
Job Overview
UNIT4 NV is seeking a seasoned Data Scientist to lead AI and automation initiatives in our Customer Success team. This role requires expertise in machine learning, natural language processing, and automation to drive business process improvement and customer satisfaction.
Your Key Responsibilities
- Automation Roadmap: Develop a strategic roadmap for automating business processes across the LAER lifecycle.
- Process Analysis: Analyze customer workflows to identify opportunities for automation and process optimization.
- Model Deployment: Deploy machine learning models to automate processes and integrate customer data across systems.
- Collaboration: Work closely with cross-functional teams to design and implement AI solutions.
- Metrics Tracking: Track key metrics to measure the success of automation initiatives and make data-driven decisions.
Requirements
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field.
- Proven experience in data science, preferably in SaaS or enterprise software.
- Proficiency in Python, SQL, and experience with AI/ML frameworks (e.g., TensorFlow, PyTorch).
- Strong analytical skills with a problem-solving mindset and the ability to translate business needs into technical solutions.
- Excellent communication skills and experience working with cross-functional teams.
What We Offer
A competitive salary of $140,000 - $160,000 per year, plus benefits and development opportunities.
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