Customer Success Specialist

hace 4 días


Granada, Granada, España Booksy A tiempo completo
About Booksy

We're a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.

Job Description

We're looking for a highly skilled Customer Success/Retention Specialist to join our team in Spain. As a key member of our team, you'll be responsible for ensuring the satisfaction and loyalty of B2B customers in Spain. Your primary goal will be to prevent churn, carry out upsell and migration activities, provide support on the use of our tool when necessary, manage payment issues, reactivations and ensure the retention and development of existing customers.

You'll also conduct satisfaction surveys to assess the quality of customer service, identify improvement areas, and propose ideas to improve our retention procedures.

Requirements
  • Experience in Customer Success/retention or similar roles
  • Customer-oriented with excellent listening, persuasion, negotiation, and speaking skills
  • Meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions
  • Positive and proactive attitude, commitment, and ownership of work
  • Team player
  • Knowledge of solutions such as Salesforce/Zowie/Google Suite is an asset
What We Offer
  • A competitive salary of €40,000 per year, reflecting the average annual salary in Granada for this role, including experience and industry requirements
  • A holiday allowance of 23 days + public holidays
  • Wellness platform where you can redeem coupons at various stores
  • Booksy benefit €50 per month to use on services in our app
  • Online English classes once a week
  • Psychologist available 2 times per week in English
  • Flexible remuneration: Income tax savings to be used on restaurant card, transport, health insurance, childcare, training and discounts on other benefits
  • Medical+dental insurance paid by Booksy
  • Your day birthday off


  • Granada, Granada, España Booksy A tiempo completo

    A career at Booksy offers the opportunity to be part of a global team focused on empowering entrepreneurs and individuals worldwide. As a customer-centric organization, we aim to help people feel great about themselves every day.Job OverviewWe are seeking an experienced Customer Success Specialist to join our team in Spain. In this role, you will play a...


  • Granada, Granada, España Booksy A tiempo completo

    About BooksyWe're a global team dedicated to empowering entrepreneurs and helping people feel great about themselves every day. Our mission is to support businesses in building successful ventures, while also providing our customers with 'me time' moments. If you thrive in an ever-changing scale-up environment where things can be messy and resources are...

  • Customer Success Advocate

    hace 2 semanas


    Granada, Granada, España UNIT4 NV A tiempo completo

    We are a global leader in the ERP cloud software space, dedicated to empowering people-centric organizations with innovative solutions. At Unit4, you will have the opportunity to be part of a challenging international environment where we invest in your personal and professional growth.Job DescriptionAs a Customer Success Manager, you will serve as the...


  • Granada, Granada, España Unit4 A tiempo completo

    We are a fast-paced, high-growth company delivering enterprise software for a great people experience. As a Customer Success Business Partner, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.Your mission will be to guide clients through a tailored success plan, built...


  • Granada, Granada, España Booksy Inc. A tiempo completo

    At Booksy Inc., we're dedicated to helping entrepreneurs and businesses thrive. As a Customer Success Specialist, you'll play a pivotal role in ensuring the satisfaction and loyalty of our B2B customers in Spain. Your primary responsibility will be to prevent churn, perform upsell and migration activities, provide support on the use of our tool when...


  • Granada, Granada, España Booksy A tiempo completo

    Unlock Your Potential as a Customer Success Specialist at BooksyA career at Booksy means you're part of a global team focused on empowering entrepreneurs to build successful businesses and helping customers prioritize their well-being. As a key player in our Customer Success team, your mission will be to drive satisfaction and loyalty among B2B customers in...


  • Granada, Granada, España Unit4 Nv A tiempo completo

    Company OverviewAbout Unit4 NvWe empower organizations to change the way people work. Our self-driving, adaptive, and intuitive enterprise software solutions help businesses deliver a better people experience, so their employees can focus on high-value work they love.Job DescriptionCustomer Success Manager RoleWe're seeking an experienced Customer Success...


  • Granada, Granada, España Unit4 Nv A tiempo completo

    Company OverviewWe empower people in service organizations with innovative Enterprise and Business software solutions at Unit4 Nv. Our self-driving, adaptive, and intuitive software changes the way people work, delivering a better people experience. This enables customers and their people to thrive. Job DescriptionWe're seeking a Swedish and/or...


  • Granada, Granada, España Unit4 Nv A tiempo completo

    Job Title: Contract Management Specialist - Operations SupportAbout Unit4 NV:We are a leading provider of Enterprise Resource Planning (ERP) solutions, empowering people in service organizations with innovative software. Our goal is to deliver intuitive and adaptive solutions that simplify business operations.Job Description:We are seeking a highly organized...


  • Granada, Granada, España UNIT4 NV A tiempo completo

    About the RoleWe are seeking a talented and organized individual to fill the position of Junior Contract Management Specialist within our Customer Success organization. In this role, you will have the opportunity to work with a variety of stakeholders, including Sales, Customer Success, and Legal teams, to ensure that contracts are accurately drafted,...


  • Granada, Granada, España UNIT4 NV A tiempo completo

    About the JobUNIT4 NV is looking for a skilled Data Scientist to drive AI and automation in our Customer Success team. In this role, you will be responsible for developing machine learning models to automate business processes and improve customer outcomes.Your Key ResponsibilitiesAutomation Strategy: Develop a comprehensive strategy for automating business...


  • Granada, Granada, España UNIT4 NV A tiempo completo

    Job OverviewUNIT4 NV is seeking a seasoned Data Scientist to lead AI and automation initiatives in our Customer Success team. This role requires expertise in machine learning, natural language processing, and automation to drive business process improvement and customer satisfaction.Your Key ResponsibilitiesAutomation Roadmap: Develop a strategic roadmap for...


  • Granada, Granada, España Unit4 Nv A tiempo completo

    Job Summary">We are seeking an Enterprise Contract Administration Specialist to support our Services Sales team and the Contracts Management function within our Customer Success organization. This role is ideal for an aspiring contract management or paralegal professional with a keen interest in SaaS and Customer Success services agreements.">Key...


  • Granada, Granada, España UNIT4 NV A tiempo completo

    We are seeking a skilled Customer Success Manager to join our team at Unit4 NV. As a key member of our customer success organization, you will be responsible for driving solutions for our customers that result in better risk management and retention.Job DescriptionKey Responsibilities:Gather and understand customer feedback and data to improve their outcomes...


  • Granada, Granada, España Unit4 A tiempo completo

    Job Overview: We're seeking a Junior Contract Specialist to support our Services Sales team and the Contracts Management function within our Customer Success organization. As an entry-level role, this position is ideal for an aspiring contract management or paralegal professional with a keen interest in SaaS and Customer Success services agreements.About the...


  • Granada, Granada, España Unit4 A tiempo completo

    Job OverviewWe are seeking a skilled and experienced Senior Contract Management Specialist to join our Customer Success organization. In this key role, you'll operate as a player-coach, leading the Contracts Management team while handling complex contracts and guiding our Services Sales team in structuring Customer Success services agreements.This senior...


  • Granada, Granada, España Alight Solutions A tiempo completo

    At Alight Solutions, we're committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, we blend leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.About UsWe...


  • Granada, Granada, España Unit4 A tiempo completo

    About This RoleWe're seeking a seasoned Contract Management Specialist to join our Customer Success organization at Unit4.This key position involves leading the Contracts Management team while handling complex contracts and guiding our Services Sales team in structuring Customer Success services agreements.The ideal candidate will bring a strong background...


  • Granada, Granada, España UNIT4 NV A tiempo completo

    OverviewWe are looking for a highly motivated and detail-oriented individual to join our team as a Junior Contract Management Specialist. As part of our Customer Success organization, you will assist in structuring, enforcing, and maintaining accurate records of our Customer Success services contracts. This is an exciting opportunity to work closely with...


  • Granada, Granada, España Unit4 Nv A tiempo completo

    We are a dynamic organization, driven by innovation and technology to empower service organizations with intuitive software solutions. Our mission is to revolutionize the way people work, enabling them to focus on high-value tasks that bring meaning to their lives.**Job Summary:**We seek an experienced and motivated Artificial Intelligence Data Analyst to...