Customer Success Specialist
hace 4 días
We're a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.
Job DescriptionWe're looking for a highly skilled Customer Success/Retention Specialist to join our team in Spain. As a key member of our team, you'll be responsible for ensuring the satisfaction and loyalty of B2B customers in Spain. Your primary goal will be to prevent churn, carry out upsell and migration activities, provide support on the use of our tool when necessary, manage payment issues, reactivations and ensure the retention and development of existing customers.
You'll also conduct satisfaction surveys to assess the quality of customer service, identify improvement areas, and propose ideas to improve our retention procedures.
Requirements- Experience in Customer Success/retention or similar roles
- Customer-oriented with excellent listening, persuasion, negotiation, and speaking skills
- Meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions
- Positive and proactive attitude, commitment, and ownership of work
- Team player
- Knowledge of solutions such as Salesforce/Zowie/Google Suite is an asset
- A competitive salary of €40,000 per year, reflecting the average annual salary in Granada for this role, including experience and industry requirements
- A holiday allowance of 23 days + public holidays
- Wellness platform where you can redeem coupons at various stores
- Booksy benefit €50 per month to use on services in our app
- Online English classes once a week
- Psychologist available 2 times per week in English
- Flexible remuneration: Income tax savings to be used on restaurant card, transport, health insurance, childcare, training and discounts on other benefits
- Medical+dental insurance paid by Booksy
- Your day birthday off
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