Customer Success Expert for B2B Customer Retention
hace 4 días
At Booksy Inc., we're dedicated to helping entrepreneurs and businesses thrive. As a Customer Success Specialist, you'll play a pivotal role in ensuring the satisfaction and loyalty of our B2B customers in Spain. Your primary responsibility will be to prevent churn, perform upsell and migration activities, provide support on the use of our tool when necessary, manage payment issues, reactivations, and ensure the retention and development of existing customers.
About the RoleThis is a hybrid position that allows you to work remotely while also collaborating with our team in Granada. We value diversity and inclusion, and strive to create an environment where everyone feels welcome and supported. If you have any accessibility needs or require reasonable adjustments during the interview process, please let us know so we can best support you.
Key Responsibilities- Prevent customer churn through proactive communication and issue resolution
- Perform upsell and migration activities to increase revenue and customer lifetime value
- Provide timely and effective support on the use of our tool, including addressing payment issues and reactivating inactive customers
- Manage and maintain strong relationships with existing customers to ensure their continued satisfaction and loyalty
To succeed in this role, you'll need:
- A minimum of 2 years of experience in Customer Success or a similar field
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike
- Proven problem-solving skills, with the ability to think creatively and develop innovative solutions to complex challenges
- A conversational level of English language proficiency, as English is our company language
We're committed to providing a comprehensive benefits package that supports your physical, mental, and financial well-being. This includes:
- A competitive salary of €45,000 - €60,000 per year, depending on experience
- A holiday allowance of 23 days per year, plus public holidays
- A wellness platform offering discounts and rewards at popular retailers
- A monthly allowance of €50 to spend on services within our app
- Online English classes once a week
- A psychologist available two times a week in English
- Flexible remuneration options, including income tax savings
- Medical and dental insurance paid by Booksy
- Your birthday off, celebrated with a gift from us
At Booksy Inc., we're passionate about empowering entrepreneurs and businesses to succeed. We're a globally distributed team that values diversity, inclusion, and creativity. If you're looking for a challenging and rewarding role that allows you to make a real impact, join us today
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