Customer Success Business Partner
hace 6 días
We are a fast-paced, high-growth company delivering enterprise software for a great people experience. As a Customer Success Business Partner, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.
Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives. You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources.
This position requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset.
Key Responsibilities- Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
- Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
- Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
You will be responsible for:
- Acting as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
- SUPPORTING CLIENT TEAMS BY COORDINATING ACCESS TO PREMIUM EDUCATION CONTENT FOR ADMINISTRATORS AND END-USERS.
- Conducting onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
- Being the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience.
In return, you can expect:
- An estimated salary of $85,000 - $115,000 per year, depending on location and experience.
- A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
- A commitment to sustainability – with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.
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