Customer Service Operations Coordinator
hace 6 días
Arxada is a global specialty chemicals business dedicated to tackling the world's most pressing preservation challenges through better science.
We have a proud history of innovation spanning over a century, and our goal is to help customers develop more sustainable solutions that protect human health and extend the lifespan of critical infrastructure while reducing our environmental footprint.
This position is for a pipeline candidate. As a Senior Customer Service Administrator, you will be responsible for:
- Processing orders received from various channels in a timely manner.
- Coordinating order processing, invoicing, and delivery while fostering strong relationships with customers.
- Managing the entire order fulfillment cycle.
- Collaborating with cross-functional teams to resolve issues related to orders.
- Optimizing delivery performance.
The ideal candidate will possess the following skills:
- Accurately and efficiently process orders received from various channels.
- Manage the entire order fulfillment cycle, from sales order entry to customer satisfaction.
- E nsure accurate and on-time invoicing for all orders.
- Coordinate order processing, delivery, and dispatch with freight forwarders.
- Serve as a liaison between customers and sales teams.
- Collaborate with cross-functional teams to resolve issues related to orders.
- Optimize delivery performance and manage backorders.
- Ensure compliance with financial policies and procedures, participate in continuous improvement activities.
To excel in this role, you should possess:
- Exceptional attention to detail to ensure accurate and timely processing of orders.
- A strong analytical and data-driven mindset with experience in using data and analytics to inform decision-making.
- Excellent communication, interpersonal, and problem-solving skills.
- The ability to manage multiple tasks and priorities to ensure on-time, in-full delivery, and optimize delivery performance by managing and overseeing backorders.
- Advanced Excel skills, including formula creation, pivot table creation and manipulation, and data analysis and visualization.
- Experience with VBA programming for automating tasks and creating macros is a plus.
- Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing.
- Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP).
$60,000 - $80,000 per year
Arxada is an equal opportunity employer.
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