Technical Operations Coordinator

hace 4 semanas


Barcelona, Barcelona, España Agilent A tiempo completo

About the Role: As a Technical Operations Coordinator, you will play a critical role in ensuring the effective deployment of field resources to meet customer on-site service needs. Your primary responsibility will be to schedule and confirm all customer requests, optimizing resource utilization and meeting response time expectations.

Key Responsibilities:

  • Confirm scheduling plans for Field System Engineers (FSE) and Authorized Service Providers (ASP) for installation, repair, and maintenance services on analytical instruments.
  • Manage communication with customers and internal stakeholders to ensure seamless coordination and timely responses.
  • Prioritize customer onsite response times aligned with customer expectations and Agilent's performance metrics.
  • Foster strong relationships with internal business partners to deliver exceptional customer experiences.

Performance Objectives: To effectively manage and optimize field resource allocation, ensuring timely and quality service delivery to customers. This includes:

  • Maximizing resource utilization and minimizing downtime.
  • Meeting or exceeding customer response time targets.
  • Maintaining high levels of customer satisfaction through proactive communication and issue resolution.

Requirements and Qualifications: The ideal candidate will possess excellent organizational, communication, and problem-solving skills, with the ability to work collaboratively in a fast-paced environment. Relevant experience in technical operations, field service management, or a related field is highly desirable.

What We Offer: As a valued member of our team, you can expect a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, as well as opportunities for professional growth and development within a dynamic and supportive organization.



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