Transformative Customer Experience Specialist

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview
We are a global leader in transportation, leveraging cutting-edge innovations to revolutionize mobility and reduce the environmental footprint of humanity. Our ambitious goals aim to create a more sustainable and efficient future for transportation worldwide.

Job Summary
We are seeking a highly skilled Customer Support Advisor to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth daily operation of our services by handling contacts over the telephone and by email. You will be responsible for providing exceptional customer experiences, making sure that customers feel supported and valued.

Key Responsibilities

  • Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
  • Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
  • Making sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
  • Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
  • FOLLOW INTERNAL PROCESSES AND SYSTEMS TO RESOLVE CUSTOMER ISSUES, TAKING THE RECOMMENDED NEXT BEST ACTIONS.

Requirements
To be successful in this role, you will need:
  • A fluent level of both written & spoken German.
  • Ability to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
  • Patient and empathic as you'll be supporting a paratransit service.
  • Autonomous and fast learner to provide effective support and to be proactive, with a 'can-do' attitude.
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.
  • Well-organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

Benefits
We offer a competitive salary of 25,000€ gross per year, starting date: November, 2024, temporary contract (2-month probation with the possibility to become permanent afterwards). We value our employees and strive to provide a supportive and dynamic work environment.

  • Barcelona, Barcelona, España TDCX A tiempo completo

    We offer an attractive salary of approximately $60,000 per annum.TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to achieve their customer experience aspirations. As a Client Services Specialist, you will support our client's existing and potential advertisers as they seek support while advertising...


  • Barcelona, Barcelona, España Tdcx A tiempo completo

    Unleash your potential and excel in a rewarding career with TDCX, an award-winning BPO company. We offer a unique opportunity to work with world-leading brands and collaborate with diverse, talented individuals.Key BenefitsCompetitive salary: ₺35,000 - ₺50,000 per annum, depending on experienceAbout the Role:We are seeking a skilled Technical Product...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Job Title: Customer Experience SpecialistAbout the Job:Are you passionate about delivering exceptional customer experiences?We are looking for a skilled Customer Experience Specialist to join our team in Barcelona, Spain. As a key member of our Supply Chain team, you will be responsible for managing customer relationships and ensuring timely delivery of...


  • Barcelona, Barcelona, España Qoria A tiempo completo

    As a Digital Customer Experience Specialist at Qoria, a leading internet safety startup based in Barcelona, you will play a vital role in delivering exceptional customer service to our premium clients.Company OverviewQoria is a fast-growing company that aims to provide a safe digital experience for every child. Our top product is a multi-platform parental...


  • Barcelona, Barcelona, España Jti A tiempo completo

    Job Summary: We are seeking a highly motivated Customer Experience Specialist to join our team at JTI. In this role, you will be responsible for delivering exceptional customer service and driving process excellence.About the Role: As a Customer Experience Specialist, you will support and coordinate with the Consumer Care Manager to develop and execute...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Job DescriptionAs a Customer Experience Specialist, you will play a vital role in delivering exceptional customer experiences for our clients.About the PositionYou will work closely with customers to understand their needs and preferences.Develop value propositions that cater to their requirements.Collaborate with internal teams to ensure seamless delivery...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    **About the Role**Cataloxy is a leading provider of customer experience solutions, and we're seeking a talented Customer Experience Specialist to join our team. As a key member of our staff, you will play a critical role in delivering exceptional service to our clients and their customers.**What We Offer**We offer a competitive salary package, including a...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Overview: At Empresa Reconocida, we are constantly working to provide the best health solutions and focus on innovation to better communicate and engage with our professionals and patients. With a strong commitment to customer-centricity, we are seeking a Customer Experience Transformation Specialist to join our Spanish Innovative Medicines division.


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Work with ExoticcaAs a Customer Experience Specialist at Exoticca, you will play a crucial role in delivering exceptional customer service to our clients. We offer a highly competitive salary of €35,000 - €45,000 per year, depending on your experience.About the JobThis is an exciting opportunity to utilize and develop your customer service skills in...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    **Company Overview**Abroad Experience is an international non-profit organization with a mission to bridge business operations and software. We are looking for an ERP Implementation Specialist to join our team.**Job Description**The ERP Implementation Specialist will be responsible for providing support to internal and external users to use the ERP system...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Job OverviewWe are seeking a highly motivated and results-driven Customer Experience Sales Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences while driving sales growth.About the RoleAs a Customer Experience Sales Specialist, you will work with clients to understand their needs and provide...


  • Barcelona, Barcelona, España Manpowergroup Greece A tiempo completo

    About the RoleWe are seeking a highly skilled Multilingual Customer Experience Specialist to join our team in Greece. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to international clients.Key ResponsibilitiesCreate and maintain positive relationships with customers through timely and...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About Us:Ttec is a leading customer experience company that helps businesses build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.We talk, message, text, and video chat with millions of customers every day.Our Story:Since 1982, we've been dedicated to making customers happy. We're proud to be an equal...


  • Barcelona, Barcelona, España Levi Strauss & Co A tiempo completo

    Company OverviewLevi Strauss & Co. is an iconic brand that values originality and making a lasting impact. We are committed to standing up for what is important and delivering exceptional customer service.Estimated Salary Range: €24,000 - €28,000 per year (part-time)Job Title: Customer Experience SpecialistLocation: Barcelona, SpainJob Type: Part-time,...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    About the Role: As a Dedicated Customer Experience Specialist, you will play a pivotal part in our customer service team. We are looking for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.Key Responsibilities:Providing high-quality customer support via various channelsResolving customer...


  • Barcelona, Barcelona, España The Tropicfeel, S.L. A tiempo completo

    About the RoleThe Tropicfeel, S.L. is seeking a highly skilled Digital Customer Experience Specialist to join its team. This role will be responsible for developing and executing the CRM strategy aligned with the company's business objectives and customer-centric approach.Key Responsibilities:CRM Strategy and Implementation: Develop and execute the CRM...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Description:We are seeking a highly skilled High-Touch Customer Experience Specialist to join our team at Exoticca, a pioneering online travel agency. As a key member of our Customer department, you will be responsible for providing exceptional service to our members and customers.


  • Barcelona, Barcelona, España Ttec A tiempo completo

    We're looking for a skilled Customer Experience Specialist to join our team in Sofia, Bulgaria. As an Outbound Sales Representative, you will be responsible for delivering exceptional customer experiences while working onsite. Your primary goal will be to service and upsell client products to existing customers, focusing on educating them on their current...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    At TTEC, we're passionate about creating amazing customer experiences. As a Dedicated Customer Experience Specialist, you'll play a crucial role in delivering exceptional service to our clients while growing your skills and career. Here's what you can expect:Job SummaryWe're seeking a highly motivated and experienced sales professional to join our team as a...


  • Barcelona, Barcelona, España Monta A tiempo completo

    About MontaWe're a powerful EV platform connecting the dots in the entire EV charging industry. Our proactive technology serves drivers, companies, cities, and the electricity grid. We aim to make EV charging simple, accessible, and reliable for everyone.Our dream is to revolutionize the global EV charging experience by doubling down on our successful...