Tech Support Specialist for Boutique Fitness Platforms
hace 2 semanas
**About bsport:**
">We are a leading provider of all-in-one fitness platforms, combining boutique fitness and advanced technology. Our platform helps partners manage their bookings, payroll, marketing, and more, to streamline operations and boost commercial success.
We've achieved significant milestones since our launch in 2019:
- Built a community of over 7 million users
- Completed the biggest Series B funding this year
- Grown our team to over 160 employees
We're committed to becoming the #1 tech partner for boutique studios in Europe and worldwide. Join us to write the next chapter in your career.
About the Role:As a Branded App Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support tailored to partners using our branded app solutions. This role is about building strong relationships, empowering customers, and ensuring they get the most out of their branded apps.
Your Impact:You will:
- Support Branded App Partners: Respond promptly and professionally to customer inquiries via Intercom and email, offering specialized, solutions-focused support for branded app-related needs.
- Branded App Expertise: Leverage deep knowledge of branded app functionality to resolve issues efficiently and help customers maximize its potential.
- Collaboration and Documentation: Partner with cross-functional teams to address customer concerns, ensure smooth branded app operations, maintain detailed interaction records, and continuously improve the service experience.
We're looking for someone with:
- Native-level English and proficiency in another European language (additional languages are a plus).
- Excellent communication skills and a customer-first mindset.
- Prior experience in customer support or a similar role (experience with Intercom or similar platforms is a plus).
- Strong multitasking skills, effective prioritization, and adaptability in a fast-paced environment.
- A passion for technology and familiarity with mobile app solutions (a bonus).
Diversity is one of our most valuable assets, and we're committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.
What We Offer:We provide a benefits package that ensures you feel valued, supported, and empowered. Additionally, we offer ample career growth opportunities through continuous learning and mentorship.
The estimated annual salary for this position is around $60,000-$80,000, depending on location and experience.
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