Technical Support Specialist for Marketing Platforms
hace 2 días
About Photocentric: Company Overview
We are a European group offering an innovative suite of cutting-edge marketing technology products. Our customer service department specializes in supporting marketing activation platforms.
Job Description: As a Technical Support Specialist, you will provide direct support to our clients via email and phone, helping them make the most of our solutions. You'll join a team of multilingual Customer Satisfaction specialists, and your mission will be to contribute to the success of our clients by offering hands-on assistance.
Responsibilities:
- Handle incoming emails, calls, and manage related tickets.
- Analyse reported issues and conduct preliminary investigations.
- Assess the complexity of the issue and escalate it to the relevant teams if necessary.
- Follow up on tickets until the case is fully resolved.
- Deliver occasional training sessions.
About You: You are fluent in French, English, and Spanish. You have a strong interest and solid knowledge in areas such as CRM, Customer Database Management, Marketing Automation, or Email Marketing. Ideally, you have a background in computer science. Strong communication skills, both written and verbal, are essential for this role.
Salary and Benefits: We offer a competitive salary of approximately €
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