Salesforce Marketing Cloud Technical Specialist
hace 1 día
We are seeking a skilled Salesforce Marketing Cloud Technical Specialist to join our dynamic team in Barcelona. As a key member of our support team, you will play a crucial role in ensuring the effective operation of our marketing automation platforms.
About the RoleAs a Salesforce Marketing Cloud Technical Specialist, you will be responsible for managing platform issues related to Salesforce Marketing Cloud and other marketing automation tools within agreed Service Level Agreements (SLAs). You will work closely with clients and internal teams to escalate and resolve critical issues, ensure timely and effective solutions, and build strong relationships with clients at all stakeholder levels.
Key Responsibilities- Platform Support and Issue Resolution: Manage, own, and resolve platform issues related to Salesforce Marketing Cloud and other marketing automation tools within agreed Service Level Agreements (SLAs).
- Client Communication and Relationship Management: Build and maintain strong relationships with clients at all stakeholder levels, ensuring high levels of client satisfaction.
- Process Improvement and Documentation: Document processes, guidelines, and standards to support knowledge sharing and team development.
- Reporting and Analytics: Create and distribute client reporting on a weekly, monthly, and quarterly basis, providing insights into service performance and areas for improvement.
- Platform Administration and User Management: Administer users within Salesforce Marketing Cloud and other supported platforms, managing permissions and ensuring security protocols are followed.
To be successful in this role, you will need:
- At least 2 years of hands-on experience with Salesforce Marketing Cloud, mastering its various modules like Email Studio, Automation Studio, and Journey Builder.
- Proficiency in SQL, AMPscript, and automation workflows within Salesforce Marketing Cloud.
- Familiarity with other marketing automation tools such as Adobe Campaign Classic, Adobe Campaign Standard, and Braze.
In exchange for your skills and expertise, we offer:
- A competitive salary of approximately €45,000 - €60,000 per year.
- A flexible work schedule allowing you to balance your personal and professional life.
- The opportunity to work with a dynamic team and contribute to the growth and success of our company.
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