Boutique Fitness Technology Specialist
hace 1 semana
We are bsport, the all-in-one platform that combines boutique fitness and advanced technology to streamline operations and boost commercial success. Our innovative approach has already achieved significant milestones since launching in 2019, including building a community of over 7 million users, securing €30 million in Series B funding, and growing our team to more than 160 employees. We're committed to becoming the #1 tech partner for boutique studios in Europe and worldwide.
About the Role:
As a Boutique Fitness Technology Specialist, you will cultivate strong relationships with customers, ensuring their success by managing a portfolio of clients, and identifying opportunities to enhance their experience and drive growth. Your impact will be felt through guiding clients through a seamless onboarding experience, providing prompt and personalized support, and advocating client feedback to drive product improvements.
Your Key Responsibilities Will Include:
• Guide clients through a seamless onboarding experience, setting the foundation for lasting partnerships.
• Be the go-to contact for client needs, providing prompt and personalized support via chat, email, or phone.
• Advocate client feedback to drive product improvements, inspire new features, and uncover strategic growth opportunities.
• Collaborate closely with Marketing, Product, and Operations teams to refine processes and deliver an outstanding customer experience.
You would be a great fit if you have:
• Experience managing customer portfolios in the B2B SaaS environment.
• Native-level fluency in Spanish and English.
• A proactive mindset focused on addressing client needs and exceeding expectations.
• Excellent communication skills and empathy, with proven experience in handling churn cases and driving client retention.
• Strong organizational skills with the ability to prioritize and manage multiple accounts efficiently.
At bsport, we value diversity and are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive and equitable team.
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