Global Customer Growth Expert
hace 2 semanas
At SiteMinder, we foster a culture of diversity and inclusivity, where individual contributions drive our success. We believe that diverse teams with unique voices, identities, backgrounds, experiences, and perspectives are essential to revolutionising the way for our customers.
We're a team of innovators who simplify technology for hoteliers. Since 2006, we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. Our platform has supported 44,500 hotels in 150 countries, processing over 100 million reservations every year.
The Customer Success Specialist role at SiteMinder is perfect for those passionate about customer growth and helping businesses thrive. If you enjoy engaging with customers and tackling challenges head-on, this opportunity is ideal for you.
You will be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue. You'll develop rapport with customers, guide them to adopt our products, and demonstrate how to optimise our solutions for their needs. Your key performance indicators (KPIs) will focus on revenue expansion and customer adoption scores.
To succeed in this role, you'll need:
- A genuine passion for sales, customer success, and providing great customer experiences.
- Excellent communication skills, both written and verbal, with the ability to connect with customers from diverse backgrounds in English and German.
- Experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales, and revenue expansion.
- High level of German & English proficiency.
In return, we offer:
- Mental health and well-being initiatives.
- Generous parental leave policy.
- Paid birthday, study, and volunteering leave every year.
- Sponsored social clubs, team events, and celebrations.
- Employee Resource Groups (ERG) to help you connect and get involved.
This is a hybrid role based in Barcelona City. The estimated annual salary for this position is approximately €45,000 - €60,000, depending on experience.
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