Customer Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Webfleet Solutions B.V. A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our customer-facing department, you will be responsible for providing exceptional technical support and assistance to our clients.

Key Responsibilities
  • Provide product information and effective technical support through multiple channels (phone and email);
  • Offer personalized experiences to customers, efficiently resolving their issues and inquiries while prioritizing customer satisfaction;
  • Proactively manage customer expectations;
  • Maintain accurate records in our CRM system (SalesForce) with relevant information collected during customer service activities;
  • Liaise with peers and cross-departmentally to provide comprehensive and researched answers for customers.
Requirements
  • A minimum of 1 year's experience in a similar role;
  • Fluency in English and French;
  • Strong interpersonal and customer service skills;
  • A willingness to learn new products and technologies and apply knowledge practically;
  • The ability to work proactively and reactively, remaining detail-oriented even under pressure;
  • Familiarity with CRM systems (such as SalesForce) is an advantage.
Benefits
  • The opportunity to work in a dynamic, innovative, and international team;
  • A company culture that values hard work and camaraderie;
  • Decisive actions and a flat organizational structure;
  • Working from home up to 3 days a week;
  • A home office allowance;
  • A chance to work abroad for 40 working days per year;
  • A birthday off and volunteering time off;
  • Additional health and dental insurance;
  • A 100% employer-funded pension scheme;
  • Lunch or childcare vouchers;
  • Unlimited access to LinkedIn Learning;
  • Access to Gofluent platform to learn new languages;
  • An Employee Assistance Program.

Salary: €45,000 - €55,000 per annum based on experience.



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